Job Description

• Design, implement, and manage observability solutions covering monitoring, logging, and tracing.
• Build dashboards, alerts, and reports for real-time system health and performance insights.
• Instrument applications and infrastructure for effective telemetry collection.
• Provide expert production support, resolving incidents, outages, and performance bottlenecks.
• Collaborate with engineering teams to ensure applications are built for observability and reliability.
• Conduct proactive trend analysis and thematic studies to identify risks and optimization opportunities.
• Improve system scalability, performance, and operational efficiency.
• Develop automation scripts to streamline observability workflows and incident response.
• Automate deployment and configuration of observability infrastructure.
• Ensure compliance with banking regulations and audit requirements.
• Participate in on-call rotations and post-incident reviews.
• Document procedures, best practices, and knowledge base articles.

Qualifications

• Strong expertise in observability platforms such as Prometheus, Grafana, ELK Stack, Datadog, New Relic, and Splunk.
• Deep understanding of APM tools such as AppDynamics, Dynatrace, and OpenTelemetry.
• Experience with Docker and Kubernetes.
• Proficiency in scripting languages such as Python and Bash.
• Strong understanding of SRE principles.
• Experience with cloud platforms including AWS, Azure, and GCP.
• Hands-on experience with Infrastructure as Code tools such as Terraform and Ansible.
• Excellent analytical, troubleshooting, and communication skills.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Relevant cloud or DevOps certifications are preferred.

Experience

• Minimum 8+ years of experience in observability, SRE, DevOps, or production support roles.
• Strong experience working in banking or financial environments.
• Proven track record supporting production systems at enterprise scale.
• Experience implementing automation for monitoring and incident response.
• Exposure to compliance-driven environments and audits.