Customer Service Advisor applicants have rated the interview process at Capita with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 58.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 24 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Capita overall takes an average of 14 days.
Common stages of the interview process at Capita as a Customer Service Advisor according to 3 Glassdoor interviews include:
One on one interview: 30%
Background check: 20%
Personality test: 20%
Skills test: 10%
Drug test: 10%
Presentation: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Capita in Aug 2022
Interview
It was straight forward, straight to the point I felt very relaxed and didn’t have to feel nervous, I was asked about my experience, to give examples of a scenerios I’ve been in in previous employments and how I handled the situations.
Interview process was pretty easy, interviewer made me feel at ease and asked your usual interview questions, after a couple of days I got an email to confirm they were offering me the job
I got a phone call and later i had video interview. Lady that talked to me asked couple of question about my experience and left the meeting saying that she will contact me. She never did.
I applied online and heard back shortly for an interview. The interview process was straightforward and I was informed of the outcome of the interview on the day to let me know that I had been accepted.
Interview questions [1]
Question 1
Describe a scenario l of when you went above and beyond?