EXL Service Customer Service Representative (CSR) interview questions
Updated 14 Oct 2025Difficulty
Easy
Experience
Mixed
How others got an interview
- 25%In personIn person
- 17%RecruiterRecruiter
- 8%OtherOther
- 8%Employee referralEmployee referral
- 8%Recruitment agencyRecruitment agency
Interview search
17 interviews
EXL Service interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at EXL Service with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at EXL Service overall takes an average of 8 days.
- Common stages of the interview process at EXL Service as a Customer Service Representative (CSR) according to 6 Glassdoor interviews include:
One on one interview: 33%
Background check: 22%
Skills test: 17%
Phone interview: 6%
Personality test: 6%
Group panel interview: 6%
Presentation: 6%
Other: 6%
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