Developer - Automation N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Consultant Full Stack Developer (Python/Java/.Net) We are looking for candidate with experience in the field of IT as full stack developer in any of the languages Java Python and.Net. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. Configure host integrations for IVR and agent desktop. Responsibilities: - Configure and maintain end to end contact centre using Amazon Connect and AWS services. - Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. - Configure host integrations for IVR and agent desktop. - Keep up to date with the latest features launched for Amazon Connect and AWS CCI. - Test the new features and keep them ready for demo. - Help in creating a prototype for new features required with Amazon Connect for industry requirements. - Build custom demos for industry and vertical requirements. - Training and upskilling the support team. - Review existing clients AWS account and guide optimization of contact centre and AWS billing. - AWS solution architect/sys ops certification - Mandatory Amazon Connect Migration experience with minimum of 3 migrations. - Amazon Connect implementation experience of 3 implementations. - Contact Flow /IVR tree Amazon Connect service quota optimization. - Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Agile Methodology, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Automation N

Remote Type -

Office

Work Shift -

Flex Time (India)