Key Responsibilities

The Business Analysts will be expected to:

· Partner closely with the Oceania Product Manager to support the delivery of merchant onboarding improvements over the engagement period

· Elicit, analyse, and document business requirements from a range of business and technical stakeholders

· Facilitate discussions to understand current challenges, pain points, process gaps, and improvement opportunities

· Investigate and assess how current onboarding processes, systems, and ways of working operate today

· Develop clear and structured documentation in Confluence and Jira, including requirements, user stories, acceptance criteria, and supporting artefacts

· Produce high-level process maps and visual artefacts to support understanding of current state, future state, and key improvement opportunities

· Interpret technical documentation, data, and analytics to support informed analysis and decision-making

· Work autonomously to identify information sources, connect the dots, and progress work with minimal direction

· Ask the right questions to understand not just what is happening, but why issues are occurring

· Collaborate effectively across product, operations, technology, and other stakeholder groups to drive aligned outcomes

· Support prioritisation discussions and contribute to practical, business-focused recommendations

Required Experience and Capability

We are looking for Business Analysts who can demonstrate:

· Proven experience as a Business Analyst in project, product, or transformation environments

· Strong capability in requirements elicitation, analysis, and documentation

· Experience working with both business and technical stakeholders

· Confidence working in environments with ambiguity, incomplete information, and evolving priorities

· Strong written and verbal communication skills, with the ability to simplify and structure complex information

· Experience documenting work in Confluence and Jira

· Ability to develop process maps, workflow diagrams, and other visual artefacts to support analysis and solution design

· Strong problem-solving capability, with a natural curiosity to investigate root causes and improvement opportunities

· Comfort working with data, analytics, and technical documentation

· A proactive, self-directed approach with the ability to build momentum and find answers independently

Desirable Experience

The following would be viewed favourably, but are not mandatory:

· Experience in financial services, payments, merchant services, or onboarding-related processes

· Exposure to CRM platforms, such as Salesforce

· Experience working alongside product managers or within product-led delivery environments

· Familiarity with process improvement, customer journey mapping, or service design approaches

Personal Attributes

The successful candidates will be:

· Self-starters who show initiative and ownership

· Comfortable working autonomously while staying aligned with stakeholders

· Curious and analytical, with a strong desire to understand the underlying cause of issues

· Practical and outcome-focused

· Confident engaging with different stakeholder groups

· Organised, structured, and able to produce high-quality documentation

· Adaptable and comfortable navigating ambiguity

Engagement Outcomes

Over the three-month engagement, these roles are expected to contribute to:

· A clearer understanding of current merchant onboarding pain points and process gaps

· Well-defined business requirements and supporting artefacts

· Improved visibility of current state and future state processes

· Actionable recommendations and inputs to support onboarding improvements

· Strong collaboration between product, business, and technology stakeholders

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Benefits:

• Work from home

Work Location: Remote