Work you'll do

As a Product Management Specialist II on the ServiceNow team, you will be responsible for:

• Gather, analyze, and document business requirements for scoped applications, Human Resources Service Delivery (HRSD), and Information Technology Service Management (ITSM) processes in ServiceNow
• Facilitate workshops with stakeholders to capture workflow requirements and define functional needs
• Translate business requirements into functional specifications, user stories, and detailed documentation for development teams
• Support functional testing, user acceptance testing, defect triage, and release validation for ServiceNow enhancements
• Prepare process documentation, training materials, and end-user enablement content to support adoption and continuous improvement

The team

The ServiceNow team is part of Business Applications, an internal team which is focused on delivering and continuously improving ServiceNow solutions that support key business processes across the UK firm. The team works across scoped applications, Human Resources Service Delivery (HRSD), and IT Service Management (ITSM), partnering closely with business stakeholders, developers, and project teams to translate requirements into effective, user-focused solutions. Its work spans the full lifecycle of ServiceNow delivery, including process design, functional analysis, testing, release support, documentation, and end-user enablement. This role offers the opportunity to contribute to a collaborative team environment while helping enhance platform capabilities, improve user experience, and support scalable service delivery

Location: Hyderabad

Shift Timings: 11 AM to 8 PM / 2 PM to 11 PM

Qualifications

Required:

• 4+ years of experience in ServiceNow functional analysis, business analysis, or platform support
• Experience gathering and documenting business requirements for ServiceNow scoped applications, Human Resources Service Delivery (HRSD), or Information Technology Service Management (ITSM) processes
• Experience creating functional specifications, user stories, process documentation, or test cases
• Experience facilitating stakeholder workshops, requirement sessions, or solution design discussions
• Experience supporting functional testing, user acceptance testing, defect triage, or release validation
• Experience working with business stakeholders, developers, and project teams in ServiceNow delivery

Preferred:

• Experience supporting both Human Resources Service Delivery (HRSD) and Information Technology Service Management (ITSM) solutions in ServiceNow
• ServiceNow Certified System Administrator certification or ServiceNow Certified Implementation Specialist certification
• Experience with Agile delivery tools such as Jira or Azure DevOps
• Experience preparing training materials or end-user enablement documentation
• Experience supporting release planning, deployment coordination, or post-release validation
• Experience with ServiceNow reporting, dashboards, or workflow configuration