Job Title: Technical Support Associate

Role Overview

The Technical Support Associate is responsible for providing reliable technical assistance and support to both employees and customers within the organization. This role plays a critical part in ensuring uninterrupted operations by promptly diagnosing and resolving hardware, software, and network-related issues. The associate also supports system maintenance activities, user training, and collaboration with internal IT teams and external vendors to maintain optimal system performance and user satisfaction.

Key Roles and Responsibilities

Technical Support & Issue Resolution

• Respond to technical inquiries and support requests in a prompt and professional manner.
• Diagnose, troubleshoot, and resolve hardware and software issues related to desktops, laptops, printers, operating systems, applications, and network connectivity.
• Ensure timely resolution of technical problems to minimize downtime and maintain operational efficiency.

Hardware & Software Management

• Assist with installation, configuration, updates, and maintenance of software applications and operating systems.
• Provide support for hardware setup, upgrades, replacements, and peripheral devices.
• Perform routine system checks to ensure smooth and secure functioning of IT assets.

System Maintenance & Optimization

• Conduct regular maintenance tasks including system updates, patches, backups, and performance optimization.
• Identify potential technical risks and take proactive measures to prevent system failures.
• Maintain accurate documentation of issues, resolutions, and system configurations.

User Training & Guidance

• Educate users on basic computer operations, software usage, and IT best practices.
• Provide guidance to improve user productivity and reduce recurring technical issues.
• Support new users during onboarding with system access and usage instructions.

Collaboration & Vendor Coordination

• Work closely with internal IT teams to resolve complex technical issues and contribute to system improvements.
• Coordinate with external vendors and service providers for technical support, repairs, and maintenance activities.
• Provide feedback and suggestions to enhance IT processes and service delivery.

Required Skills & Competencies

• Strong understanding of computer hardware, operating systems, software applications, and networking basics
• Effective troubleshooting and problem-solving skills
• Good communication skills with the ability to explain technical concepts to non-technical users
• Ability to manage multiple tasks and prioritize support requests efficiently
• Team-oriented mindset with the ability to collaborate across departments

Preferred Qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field
• Prior experience in technical support or IT helpdesk roles is an advantage

Job Types: Full-time, Permanent

Pay: From ₹16,000.00 per month

Work Location: In person