Role Purpose

To support MRO procurement by strengthening supplier partnerships, enhancing process efficiency, ensuring compliance with organizational policies, and delivering measurable financial value through cost savings, working capital optimization, and superior stakeholder service.

Key Responsibilities

1. Procurement

• Drive procurement through long-term contracts/agreements to improve cost efficiency and standardization.
• Develop and maintain strategic relationships with key vendors with clearly defined commercial and operational terms.
• Monitor and improve vendor performance in terms of lead time, quality, and service levels using structured rating mechanisms.
• Collaborate closely with internal stakeholders to reduce PR-to-PO cycle time and improve process responsiveness.
• Ensure end-to-end adoption of ServiceNow (SNOW) for procurement requests and improve turnaround time for request resolution.

2. Vendor & Stakeholder Management

• Build strong partnerships with vendors to ensure reliable supply and continuous improvement.
• Act as a trusted business partner to internal stakeholders, ensuring alignment of procurement activities with business needs.
• Address stakeholder concerns proactively and ensure high levels of satisfaction through efficient service delivery.

3. Operational Excellence (P2P & PO Management)

• Ensure accuracy and compliance in purchase order creation with zero errors.
• Drive on-time delivery of materials and services against POs.
• Minimize deviations, improve reporting accuracy, and maintain procurement data integrity.
• Reduce non-PO invoices through strict adherence to procurement processes.

4. Compliance & Governance

• Ensure vendor screening and compliance through SHINE platform with no pending actions.
• Drive adoption of Supplier Code of Conduct (Version 4) across the vendor base.
• Ensure all contracts are validated and signed prior to PO issuance.
• Perform vendor due diligence including SAP validation before RFQ issuance.
• Support MSS catalog initiatives and procurement governance frameworks.

5. Financial Performance & Value Delivery

• Deliver cost savings through strategic sourcing initiatives (minimum 3–5%).

• Support working capital improvement through strict adherence to payment terms:

  • MSME vendors: 45 days
  • Non-MSME vendors: up to 120 days
  • Drive proactive GRN follow-ups to ensure timely invoice processing and payments.
  • Provide monthly analytics and insights to improve procurement performance at plant/functional level.

6. Continuous Improvement

• Identify opportunities for process optimization and automation within procurement systems.
• Drive best practices across procurement operations to enhance efficiency and transparency.
• Support digital transformation initiatives within procurement (ERP, SNOW, analytics tools).

Key Performance Indicators (KPIs)

• % Spend under contracts
• Vendor performance rating (Quality & Delivery)
• PR-to-PO cycle time
• SNOW request resolution turnaround time
• PO accuracy and compliance metrics
• % Reduction in non-PO invoices
• Savings delivered (% of spend)
• Working capital improvement (payment terms adherence)
• Stakeholder satisfaction and service levels

Qualifications

• Bachelor’s degree in Engineering, Supply Chain
• MBA / PGDM in Supply Chain, Operations, or Finance preferred

Experience

• 5 - 10 years of experience in procurement, sourcing, or supply chain management
• Strong exposure to P2P processes, contract management, and vendor management
• Experience working with ERP systems (SAP preferred) and workflow tools (e.g., ServiceNow)
• Proven track record in cost savings, process improvement, and stakeholder management
• Experience in manufacturing/FMCG/industrial procurement preferred

Skills & Competencies

• Strong negotiation and vendor management skills
• Analytical and data-driven decision-making capability
• Excellent stakeholder management and communication skills
• Knowledge of procurement compliance, governance, and audit practices
• Ability to manage multiple priorities and work in a fast-paced environment
• High level of ownership, accountability, and result orientation

Behavioral Competencies

• Customer-first mindset
• Collaboration and influencing skills
• Problem-solving and continuous improvement orientation
• Integrity and compliance-driven mindset