Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is at the center of revolutionizing business travel with our cutting-edge technology and the most desirable products in the industry. We’re a global, product-focused AI team with hubs in Bellevue, Chicago, Paris, London, Gurgaon, and now extending to Manchester. Since 2017, we’ve been delivering AI systems at scale – from ranking models and savings optimization engines to client-facing LLM-powered experiences used by business travelers worldwide.

What You’ll Do

Grow and lead a high-performance multidisciplinary machine learning engineer team.

Cultivate a collaborative and innovative team culture.

Actively monitor the development of generative AI and machine learning algorithms in the commercial market, as well as the advancement in the research community .

Provide guidance to the team on the AI solution design and development, including machine learning, deep learning, generative AI, and statistical modelling, to develop and implement solutions for tackling real-world problems such as ranking, chatbot, intent recognition, flight modification agents, recommender systems, computer vision, NLQ etc.

Collaborate closely with product managers, cross function developers, and business stakeholders from ideation, prototyping to production and evaluation.

Provide mentorship with strong coding skills, analytical abilities, and innovative thinking to quickly understand new domains and transform creative ideas into practical functional solutions.

Plan and manage team capacity and budgeting, balancing product roadmap delivery, platform investments, and technical debt; make trade-offs explicit with Product and partner teams

Structure work, frame issues, and produce analyses/ML models/Compound AI systems that answer complex business questions in a pragmatic approach.

Communicate complex data science topics in a clean & simple way to multiple partners and senior leadership.

Lead AI and machine learning initiatives and ensure the deliveries with structured framework.

What We’re Looking For

10+ years of experience with a bachelor’s degree or equivalent, or 7+ years with a master’s degree or equivalent.

Proven experience in growing and man a ge a high-performance machine learning engineer team.

Experience in workflow improvement, mentoring and people management.

Proven ability to conceptualize business problems and solve them through data science solutions .

Proven knowledge of AI techniques such as Bayesian methods, Clustering, Ensemble tree models, NLP, etc., with an excellent grasp of statistical concepts and methods .

Good understanding of LLMs, guardrails, RAG, agentic AI.

Strong passion for solving problems and finding patterns and insights within structured and unstructured data. Industry experience in leveraging AI techniques on real-world large data sets.

Strong knowledge of the concepts and steps involved in working with real-world large data sets: from domain-specific problem understanding, data preparation, travel-related data processing, feature engineering, data structures for ML, data pipelining, modelling, offline evaluation, online evaluation, and monitoring.

Strong knowledge of hands-on practice in Python ranging from data cleansing to model building and improvement. Familiarity with popular machine learning libraries and frameworks such as scikit-learn, Hugging Face, PyTorch and TensorFlow.

Good written and oral communication skills, including the ability to communicate across business areas and increase overall knowledge across the organization.

Location Gurgaon, India

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!