Concentrix Technical Support Associate Interview Questions | Glassdoor.co.in

Concentrix Technical Support Associate Interview Questions

Updated 2 May 2019
4 Interview Reviews

Experience

Experience
75%
0%
25%

Getting an Interview

Getting an Interview
67%
33%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

4 Candidate Interview ReviewsBack to all Interviews

Filter

Filter

Sort: PopularDateDifficulty

 

Technical Support Associate Interview

Anonymous Employee in Santry (Ireland)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at Concentrix (Santry (Ireland)) in October 2018.

Interview

Three stage interview with 2 different members of staff.

The first stage was to fill out an information related form, second was a general 1 on 1 with a Team Leader or Manager and the third was a roleplay customer support call with a another agent from the floor, based on a given scenario.

It was quick and concise with general entry level questions and shouldn't be hard at all for anyone with similar experience.

Interview Questions

  • Explain your past experience in past jobs and what you did there   1 Answer
  • Tell me about a time you had a difficult customer or a similar scenario in which you handled it and/or resolved it   1 Answer

Other Interview Reviews for Concentrix

  1.  

    Technical Support Associate Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Interview

    1st round was technical written test
    2nd round is IVR test on call they will see your voice , pronunciation
    3rd round is personal interview on which they ask qus on h/w troubleshooting.

    Interview Questions

    • They ask questions on hardware logical troubleshooting.   Answer Question

  2.  

    Technical Support Associate Interview

    Anonymous Employee in Bengaluru
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Concentrix (Bengaluru) in August 2018.

    Interview

    FTF Interview would be of three rounds, First round is the HR round where the HR would look up to your Resume and see if you eligible for the process, Second round is Voice and Accent round, Since it is an outsourcing company, Your communication skills should be average. They will ask you to talk about yourself, Listen to some mock calls and see if you understand. The third round; Operations : Operational Manager would check how good you are technically and see if you are aware of the product.

    Interview Questions

    • What are the service packs for Windows 7?   1 Answer
  3.  

    Technical Support Associate Interview

    Anonymous Employee in Belleville, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Concentrix (Belleville, ON (Canada)) in September 2018.

    Interview

    I applied online through Indeed. I was contacted via phone a day or so later and was offered to come in for an interview. I did the interview with one person and they tested our word per minute (typing). Talked about job duties, etc. Had to sign Non Disclosures Agreement as we are not allowed to talk about which client we work for.

    Interview Questions

    • How have you handled dealing with a difficult customer?   Answer Question

Don't Miss Out On a Job You Love
Upload a CV to easily apply to jobs from anywhere. It's simple to set up.