Concentrix Technical Support Associate Interview Questions | Glassdoor.co.in

Concentrix Technical Support Associate Interview Questions

Interviews at Concentrix

6 Interview Reviews

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Technical Support Associate Interview

Anonymous Employee
Accepted Offer
Negative Experience
Average Interview

Interview

1st round was technical written test
2nd round is IVR test on call they will see your voice , pronunciation
3rd round is personal interview on which they ask qus on h/w troubleshooting.

Interview Questions

  • They ask questions on hardware logical troubleshooting.   Answer Question

Other Interview Reviews for Concentrix

  1. Helpful (23)  

    Technical Support Associate Interview

    Anonymous Employee in Belleville, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Concentrix (Belleville, ON (Canada)) in September 2018.

    Interview

    I applied online through Indeed. I was contacted via phone a day or so later and was offered to come in for an interview. I did the interview with one person and they tested our word per minute (typing). Talked about job duties, etc. Had to sign Non Disclosures Agreement as we are not allowed to talk about which client we work for.

    Interview Questions

    • How have you handled dealing with a difficult customer?   2 Answers

  2.  

    Technical Support Associate Interview

    Anonymous Employee in Santry (Ireland)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Concentrix (Santry (Ireland)) in October 2018.

    Interview

    Three stage interview with 2 different members of staff.

    The first stage was to fill out an information related form, second was a general 1 on 1 with a Team Leader or Manager and the third was a roleplay customer support call with a another agent from the floor, based on a given scenario.

    It was quick and concise with general entry level questions and shouldn't be hard at all for anyone with similar experience.

    Interview Questions

    • Explain your past experience in past jobs and what you did there   1 Answer
    • Tell me about a time you had a difficult customer or a similar scenario in which you handled it and/or resolved it   1 Answer
  3.  

    Technical Support Associate Interview

    Anonymous Employee in Bengaluru
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Concentrix (Bengaluru) in August 2018.

    Interview

    FTF Interview would be of three rounds, First round is the HR round where the HR would look up to your Resume and see if you eligible for the process, Second round is Voice and Accent round, Since it is an outsourcing company, Your communication skills should be average. They will ask you to talk about yourself, Listen to some mock calls and see if you understand. The third round; Operations : Operational Manager would check how good you are technically and see if you are aware of the product.

    Interview Questions

    • What are the service packs for Windows 7?   1 Answer

  4.  

    Technical Support Associate Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Concentrix (Dublin, Co. Dublin (Ireland)) in February 2018.

    Interview

    Easy. Phone interview, testing, role play and interview with one of the TL's. That is what is concerning. When it is easy to get a certain job, it usually means that the turnover is high.

    Interview Questions

    • Roleplay. Basic arithmetic test. Technical test. English language test.   Answer Question

  5.  

    Technical Support Associate Interview

    Anonymous Employee in Thane
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Concentrix (Thane) in January 2015.

    Interview

    you have to go through with PI,technical round,and ops round then hr round pi and technical will be done during d day but ops round only happens when the ops are available on the shift depending on which process you are appying in.

    Interview Questions


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