About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Senior Manager – Performance, Culture & Inclusion

Role Overview:
As a Senior Manager for Performance, Culture & Inclusion, you will lead initiatives that build a high-performance, inclusive, and engaged workplace. This role is responsible for designing and executing strategies that strengthen organizational culture, enhance employee engagement, and integrate global talent practices to achieve business objectives. You will combine strategic vision with hands-on execution to deliver impactful programs that foster growth, belonging, and accountability across the organization.

Key Responsibilities:

Strategic Leadership & Culture Development

• Partner with Executive Leadership, People & Culture (P&C), and business leaders to develop strategies aligned with organizational values and talent goals.
• Drive initiatives that promote inclusivity, fairness, and equitable treatment across all levels.
• Collaborate with learning experts to design programs on leadership development, coaching, accountability, and inclusion.

Performance Management

• Implement modern performance systems to monitor and improve productivity and employee behavior.
• Continuously analyze and refine processes for alignment with organizational objectives.
• Ensure clear communication and training to enhance planning, feedback, and accountability.

Employee Engagement

• Lead programs that strengthen engagement through recognition, cultural events, and feedback mechanisms.
• Monitor organizational culture using surveys and engagement tools, and develop strategies to address gaps.
• Support leaders in leveraging feedback to celebrate successes and drive improvements.

Inclusion & Diversity

• Develop and execute initiatives that foster belonging and celebrate diverse perspectives.
• Oversee compliance with EEO requirements and partner on diversity reporting.
• Support Business Resource Groups (BRGs) and affinity networks to connect employees globally.

Leadership & Collaboration

• Serve as a member of the extended P&C leadership team and Talent Management leadership team.
• Lead and mentor a team of associates while collaborating with cross-functional teams globally.
• Manage vendor relationships, budgets, and external partnerships to deliver talent programs.

Qualifications:

• Minimum 10 years of HR experience, preferably in talent development, organizational development, or DEI.
• Master’s degree in Organizational Development or Industrial-Organizational Psychology preferred.
• Proven experience in strategic planning, instructional design, facilitation, and coaching.
• Strong analytical, problem-solving, and communication skills.
• Ability to influence stakeholders, manage multiple projects, and work in ambiguous environments.
• Familiarity with project management tools and MS Excel; experience in healthcare or regulated industries is a plus.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.