Tech Support applicants have rated the interview process at Concentrix with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 72.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support roles take an average of 3 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 10 days.
Common stages of the interview process at Concentrix as a Tech Support according to 11 Glassdoor interviews include:
Skills test: 18%
Personality test: 18%
Phone interview: 14%
One on one interview: 14%
Group panel interview: 14%
Background check: 14%
Presentation: 9%
Here are the most commonly searched roles for interview reports -
Interview was fast and easy, interviewed over the phone and was given a job offer for a technical support representative, was asked questions about technical stuff like computers, phones, softwares, apps and some troubleshooting steps.
Interview questions [1]
Question 1
Questions mostly about computers and tech stuff like phones and other phone related questions
Apply-Brief Skills Assessment(Personality tests and number matching)-Job-specific assessment(computer literacy,svar spoken English, typing, and email writing test)-Phone call Interview(The interviewer asked me about basic customer service/tech support questions. The interviewer was really good, listened to my answers without interruption)
I applied online. I interviewed at Concentrix (Toronto, ON)
Interview
The process is easy overall just score good on there basic tests, the overall process is time consuming, and always when given a choice for interview try to select the most closest date they have batches of hiring and might not hire later
Interview questions [1]
Question 1
Scenario based question like if customer is angry how will you handle the customer
Couple of assesment and then 2 rounds of virtual interview. First round lasted for one hour. General questions easy to answer In the second round/final round more situation based questions.
Interview questions [1]
Question 1
Tell me about yourself. Tell me about a difficult customer