Job Title: Junior Developer

Education: Any Graduate

Experience: 0 – 1years (Freshers with relevant skills and training may also be considered).

Location: Hyderabad

Key Skill:

• The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.
  

• Should be open to work in night shift (One to two weeks in a month)
  Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.
  

Job Description:

• Monitor EPM applications and scheduled jobs.

• Perform ticket triaging and assign or escalate incidents based on priority and severity.

• Handle recurring support tickets following documented procedures.

• Execute routine operational and maintenance activities.

• Perform initial troubleshooting and root cause analysis for basic issues.

• Escalate complex incidents to Tier-2 or Tier-3 support teams.

• Update ticket status and maintain accurate documentation.

• Follow defined SLAs, support processes, and operational standards.

• Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.

• Contribute to documentation, runbooks, and standard operating procedures.

• Support production deployments and post-deployment validation activities when required.