Description

A Typical Day in the Life Includes:

• Techno-Functional Troubleshooting: Act as the primary technical point of contact for global enterprise customers experiencing issues within Infor Enterprise CloudSuite modules, including Planning, Manufacturing, Warehousing, Sales, Purchasing, Inventory, and Finance.
• Integration Diagnostics: Investigate data sync failures and API/BOD/BDE payload errors between the core ERP and specialty edge solutions like PLM (Product Lifecycle Management), Localized Services (Local.ly Services), Supplier Exchange, and Factory Track/Barcode systems.
• Platform Technology Mastery: Learn and support the underlying Infor platform components, including troubleshooting Business Intelligence (BI) dashboards and the Data Fabric layer that connects the ecosystem.
• Process Mining / Gen AI/ RPA/ IDP Automation Diagnostics:Learn and support the underlying Technological platform components.
• Log Analysis: Read and interpret cloud infrastructure logs, application error traces, and JSON/XML payloads to isolate whether an issue is a functional configuration error or a technical backend failure.
• Clear Communication: Translate complex techno-functional findings into clear, concise, and empathetic updates for customers (ranging from Warehouse Managers to IT Directors) in global English.
• Cross-Functional Collaboration: Package heavily researched, well-documented tickets to escalate complex bugs or cloud infrastructure issues to our CloudOps and Core Engineering teams.

Basic Qualifications:

• B.Tech / B.E. in CSE/IT/ECE/ EEE/ Industrial/Production Engineering or B.S. in Electronics (Recent graduates or 1-2 years of experience).

• Business Acumen: A basic conceptual understanding of business operations (e.g., what a Supply Chain is, basic manufacturing flows, or foundational accounting) is a massive advantage.
• The Web & APIs: Solid understanding of how systems communicate (HTTP/HTTPS, REST/SOAP APIs, JSON, XML).
• Database Basics: Ability to write and understand SQL queries to search, filter, and trace data discrepancies.
• Cloud Concepts: Basic knowledge of Cloud platforms and SaaS architecture.

Preferred Qualifications:

• Platform & Programming: AI/ML, RPA, Python language understanding and its application.
• Bonus points for relevant internships/projects in ERP systems/ Integrations

• Global Communication: Excellent written and verbal English skills. You can explain a technical problem without using confusing jargon.
• Adaptability: Willingness to work in a dynamic 24x7 environment, including rotating shifts (Morning, Afternoon, or Night) to support our global customer base.
• Dual-Mindset Problem Solving: You can zoom out to understand the business impact (the "Functional") and zoom in to read the error logs (the "Technical").

About Infor