E-commerce managers are responsible for managing a company’s online sales and presence. The role of e-commerce managers involves overseeing the online store’s design, functionality, and user experience, as well as managing digital marketing campaigns, optimising sales funnels, and improving conversion rates.
Job Location: Dubai
Job Description :
- Manage product listings, descriptions, and pricing in the online store.
- Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
- Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
- Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.
- Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
- Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
- Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
- Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.
- Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
- Manage relationships with third-party vendors and platforms such as Shopify, Magento, or WooCommerce.
- Stay updated with the latest trends and best practices in e-commerce and digital marketing.
Required skills & qualifications:
- Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field.
- 3-5 years of experience as an e-commerce manager or in a similar e-commerce or digital marketing role. Strong understanding of online sales platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing strategies.
- Expertise in digital marketing techniques, including SEO, SEM, and social media marketing. Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.
- Solid communication and organisational skills, with the ability to manage multiple projects simultaneously. Analytical mindset with the ability to derive actionable insights from data.
- Familiarity with e-commerce trends such as personalisation, chatbots, or AI-driven shopping experiences.
- Experience with inventory management and supply chain management.
Pay: ₹45,000.00 - ₹80,000.00 per month
Benefits:
Work Location: In person
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