E-commerce managers are responsible for managing a company’s online sales and presence. The role of e-commerce managers involves overseeing the online store’s design, functionality, and user experience, as well as managing digital marketing campaigns, optimising sales funnels, and improving conversion rates.

Job Location: Dubai

Job Description :

- Manage product listings, descriptions, and pricing in the online store.

- Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.

- Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.

- Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.

- Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.

- Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.

- Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.

- Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.

- Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.

- Manage relationships with third-party vendors and platforms such as Shopify, Magento, or WooCommerce.

- Stay updated with the latest trends and best practices in e-commerce and digital marketing.

Required skills & qualifications:

- Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field.

- 3-5 years of experience as an e-commerce manager or in a similar e-commerce or digital marketing role. Strong understanding of online sales platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing strategies.

- Expertise in digital marketing techniques, including SEO, SEM, and social media marketing. Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.

- Excellent analytical skills and proficiency with CRM software and MS Excel.

- Knowledge of UX/UI principles and how they impact online sales.

- Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.

- Solid communication and organisational skills, with the ability to manage multiple projects simultaneously. Analytical mindset with the ability to derive actionable insights from data.

- Familiarity with e-commerce trends such as personalisation, chatbots, or AI-driven shopping experiences.

- Experience with inventory management and supply chain management.

Pay: ₹45,000.00 - ₹80,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person