Network L1.5 Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 2+ Years of experience in relevant field and total experience of 2-4 years Job Summary We are seeking an L1 NOC Engineer responsible for continuous network monitoring, incident handling, and first-level troubleshooting with strong hands-on knowledge of FortiGate firewalls, switching, and routing. The role includes operational support, coordination with vendors, documentation, and reporting as part of a Network Operations Center (NOC) environment. Key/Major Activities

• Providing 24/7 shift operational support for a variety of security services and platforms

• Monitors the alert queue assigned by L1 and detailed analysis of security alerts

• Monitor network links, devices, and IT infrastructure through NMS tools and respond to alerts within SLA.

• Perform first level diagnosis for link-down, latency, packet loss, and device reachability issues.

• Log, update, and track incidents in the ticketing system and follow escalation matrix.

• Coordinate with ISPs and internal teams for quick restoration of services.

• Conduct basic troubleshooting: connectivity checks, interface status verification, physical checks with local support teams.

• Maintain incident documentation, daily operations reports, and SOP compliance.

• Provide timely communication and updates to stakeholders during incidents. Technical Skills

• Basic configuration and monitoring of FortiGate firewalls

• Understanding of firewall policies, NAT, VPN, and logs

• Assist in rule creation, verification, and troubleshooting

• Monitor security events and alerts

• Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,

• Hands-on experience on - Cisco / Fortigate FW

• Basic troubleshooting skills on routers, switches, firewalls, and VPN technologies.

• Hands-on experience with NMS tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).

• Familiarity with diagnostic commands: ping, traceroute, interface checks, port/VLAN verification.

• Experience with ticketing systems (ServiceNow, Remedy, Jira).

• Good communication, analytical thinking, and ability to work in 24x7 NOC operations.

• Preferred certifications: CCNA, Network+, ITIL Foundation (optional).