Designation: Senior Executive - Service Planning and Delivery Education: Gratuate/MBA Work mode: 5 day Location: Navi Mumbai I. Key Results and Activities 1. On Time Team Deputation (One point responsibility) a. Drive Customer delight, On Time Billing, Site data. b. Drive site Briefing & Debriefing sessions to maintain Q V C c. Forecasting available workforce in MIS sheet for easy deputation visibility. d. On site - Track Attendance, idle days, holidays for roaster management. e. Raise Calc sheet within 2 days so to ensure on time service billing; responsible for ensuring the service bills are accepted by the end user for payment f. Submit Analysis report for any gaps for all the contracts for continual improvements g. Daily/ weekly touch base with service team for their feedback on accommodation, and other facilities, if needed speak to customer to provide the agreed arrangements.

2 QMS Compliance; WCR / MIS / Service team Happiness Index / Grievance handling

a. Update and close all project service masters within 2 working days (TAT) post each job completion. b. Deliver WCR to the customer and handover for Invoice to Runner 2 within 3 working days (TAT) for each job completion. c. Take DWR / WCR follow up during Debriefing and give inputs to enhance team’s report quality with systematic record. d. Responsible for generating weekly / Monthly MIS and display Responsible for document compliance and traceability for all the executed service Contracts e.First point of contact for understanding all team’s dissatisfactions and driving Monthly meetings with the team f.Forecast Deputation report to circulate within the team and on call within a team. g.Keep touch base with the Standby team. 3.Approval Authority for Leave management and Expense Management

a. Drive Roaster Management incl record of available workforce on bench and on leave. Forecasting available workforce in MIS sheet for easy deputation through HRIS. b. Driving Expense management - to be reviewed and approved as per existing Policies and maintain discipline. c. Conduct regular awareness sessions on repeated violations and clarity in Policies for any updation d. Responsible for Calculating site allowances and monthly disbursal as per the laid Terms Project Closure within 7 days e. Driving Friday training program with the alignment of stakeholders with the ready topics and deliver quality trainings. II. Knowledge (Functional and Non-Technical): a. At Least 3-5 years of relevant Experience in service industry with team deputation or coordination as a core function and handling multiple sites on any given day. b. Good understanding of internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost c. Team deputation to Foreign sites (over 50 deputation - awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc) d.3+ years of relevant experience catering to Marine sector or Exposure to Offshore Sector services e.Knowledge of taxation - GST; basic accounting.

UG Qualifications