Job Description: QA Engineer – Customer Success Intern

About the Role

We are looking for a QA Engineer to support our customer-facing initiatives by creating high-quality testcases for POCs and paid customers. This role focuses on testcase design and execution at scale, using both AI-assisted and manual approaches.

You will work closely with Forward Deployed Engineers (FDEs) and follow clearly defined scopes and walkthroughs. This is a non-customer-facing role and is critical to ensuring accuracy, speed, and quality in customer deliveries.

Key Responsibilities

Testcase Creation

• Create testcases using BotGauge with:
• AI-assisted generation
• Manual testcase writing where required

Build

• End-to-end user journeys
• Scenario variations
• Negative and edge cases (mainly for paid customers)

Ensure testcases are

• Clear and well-structured
• Easy to understand for internal and customer review

Execution & Collaboration

• Follow scope, walkthrough recordings, and instructions shared by FDEs
• Ask clarifying questions when application flows are unclear
• Implement feedback accurately and within agreed timelines
• Maintain consistency in testcase naming and structure

Quality & Process Adherence

• Ensure testcases reflect real user behavior
• Avoid assumptions or scope expansion
• Update testcases based on feedback and re-validation cycles
• Follow CRM-linked workflows and delivery timelines

What This Role Does NOT Include

• Direct communication with customers
• Scoping or prioritization decisions
• Final approval of testcases
• Ownership of customer outcomes

Required Skills & Qualifications

Must-Have

• Strong understanding of software testing fundamentals
• Experience writing manual testcases
• Ability to understand application flows from walkthrough recordings
• High attention to detail and structured thinking
• Comfort working with AI-generated outputs and validating them

Good to Have

• Experience with test management tools
• Understanding of web applications
• Basic exposure to test automation concepts
• Prior experience in SaaS or startup environments

Tools You Will Work With

• BotGauge (AI-assisted and manual testcase creation)
• CRM (to track assignments and timelines)
• Screen recordings and internal documentation

How Success Is Measured

• Accuracy and clarity of testcases
• Turnaround time per assigned module
• Rework and correction rate
• Adherence to scope and instructions
• Quality of feedback from FDEs

Work Mode

• 100% Remote
• Full-time

Ideal Candidate Profile

This role is ideal for someone who:

• Enjoys structured execution work
• Is comfortable working at scale
• Responds well to feedback and iteration
• Understands the importance of quality, even when using AI tools

This role plays a key part in delivering consistent, high-quality customer outcomes and is essential to scaling Customer Success operations.

Job Types: Full-time, Internship

Pay: ₹10,000.00 per month

Benefits:

• Flexible schedule

Work Location: Remote