• Location: Noida

• Work Mode: Hybrid (Work From Office / Work From Home)

• Shift: Rotational 24x7 Shifts

• Experience: 0–2 Years

• Qualification: BCA / Graduate in Computer Science or related field

Key Responsibilities

• 
  Monitor applications, servers, and network infrastructure to ensure optimal performance and availability.

• Analyze alerts and incidents generated by monitoring tools and take appropriate action.

• Take ownership of Level-1 support incidents and ensure timely resolution within defined SLAs.

• Perform initial troubleshooting and escalate issues to relevant support teams when required.

• Coordinate with Operations, Infrastructure, and Application Support teams to resolve technical incidents.

• Maintain accurate incident logs, documentation, and operational records.

• Create and update troubleshooting guides, SOPs, and knowledge base articles.

• Generate operational reports and communicate service status updates to stakeholders.

• Support 24x7 monitoring operations through rotational shift schedules.

• Ensure adherence to operational processes, service standards, and escalation procedures.

Required Skills

• 
  Basic understanding of server, network, and application monitoring concepts.

• Knowledge of Windows and Linux operating systems.

• Familiarity with MS SQL Server and SQL query writing.

• Understanding of web server technologies and enterprise applications.

• Knowledge of ticketing and issue-tracking tools such as Jira, Bugzilla, Remedy, or similar platforms.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work effectively under pressure in a fast-paced environment.

Preferred Skills

• 
  Exposure to application support or IT operations environments.

• Knowledge of monitoring tools and incident management processes.

• Familiarity with service management frameworks and SLA-based support models.

• Basic understanding of databases, networking, and server administration.

• Experience with enterprise software support environments is an advantage.

Desired Candidate Profile

• 
  Strong willingness to learn and grow in IT Operations and NOC environments.

• Detail-oriented with excellent organizational skills.

• Customer-focused mindset with strong interpersonal abilities.

• Ability to work independently and collaboratively within a team.

• Comfortable working in rotational shifts and handling critical incidents.

• Strong ownership and accountability for assigned tasks.

What You'll Gain

• 
  Exposure to enterprise-grade infrastructure, applications, and monitoring systems.

• Hands-on experience with incident management and technical support processes.

• Opportunity to develop expertise in IT Operations, NOC Monitoring, and Infrastructure Support.

• Collaborative environment with continuous learning and career growth opportunities.