Location, Department Unit and Reporting

Basic Functions/ Job Responsibility

Program & Ecosystem Management

• Drive and manage strategic BPM Council initiatives, ensuring alignment with Nasscom’s industry priorities and objectives.
• Drive end-to-end execution of ecosystem programs, industry engagements, roundtables, webinars, workshops, surveys, and leadership forums.
• Collaborate with member organizations, ecosystem partners, consulting firms, and external stakeholders to ensure successful program delivery.
• Support initiatives across skilling, industry narrative building, emerging technologies, customer experience, contact centres, and digital transformation.
• Conduct market research, industry benchmarking, and ecosystem analysis to support strategic recommendations and council priorities.

Vendor & Stakeholder Management

• Coordinate with internal and external stakeholders to ensure timely delivery of milestones, action items, and program outcomes.
• Manage stakeholder relationships across member organizations, industry leaders, partners, and senior executives.
• Support vendor coordination, and operational alignment for strategic initiatives.

Reporting & Operations

• Develop presentations, executive updates, briefing notes, dashboards, reports, and communication collateral.
• Track initiative progress, monitor deliverables, and maintain program governance and reporting mechanisms.
• Ensure operational efficiency, process adherence, and timely execution across all ongoing initiatives.
• Proactively identify challenges, mitigate risks, and drive solution-oriented execution.

Knowledge, Skills, Qualifications, Experience

• Bachelor’s or master’s degree in business management, marketing, economics or any other stream
• 4-6 years of experience in program management, vendor management, ecosystem engagement, consulting, stakeholder management, research, or related domains.
• Strong understanding of the BPM, Contact Center, IT services, or technology ecosystem.
• Demonstrated experience in managing strategic programs, cross-functional initiatives, and external partnerships.
• Strong stakeholder management and communication skills with the ability to engage with CXO-level leaders and industry stakeholders.
• Excellent project management, coordination, and execution capabilities with a strong outcome-oriented mindset.
• Hands-on proficiency in Microsoft Office Suite, CRM tools, collaboration platforms, and reporting dashboards.

Good to Have

• Experience working with BPM organizations, industry associations, startup ecosystems, or large enterprise organizations.
• Exposure to customer experience, AI-led services, automation, digital transformation, or ecosystem development initiatives.
• Understanding of procurement processes, vendor governance, compliance tracking, or ecosystem operations.
• Strong analytical and problem-solving skills with experience in reporting, research, and business presentations.
• Ability to work independently in a fast-paced and dynamic environment while managing multiple priorities.