Software Development Engineer III - NodeJS/Python Backend Engineer

India (Remote/Hyderabad)

Work Timings: 1 PM to 10 PM IST

LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.

Job Description: Senior Software Engineer (Node.js, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company.

Overview:

As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI.

You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you.

Responsibilities:

• Technical Leadership & System Design: Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.
• Distributed Systems Engineering: Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems.
• Complex Problem Solving: Expertly navigate complex systems and domains to identify key challenges and create plans to address them.
• Lead by Example: Lead by example through the quality of your code and your approach to your work.
• Operational Excellence: Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services.
• Team Growth: Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires.

Qualification:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Solid understanding of Data Structures and Algorithm Design
• Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing)
• Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases.
• Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL
• Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop
• Experience building REST APIs and debugging distributed microservice-based applications
• Experience in Kubernetes
• Experience with Git, Jenkins, and other Development tools
• Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)

Benefits:

• Personal time off 15 days - Casual (6) days & Sick Days (6)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com