Job Description

We are looking to hire a CRM with confident communication and people skills. CRM Manager is expected to possess superb organizational skills with the ability to work comfortably under pressure in a fast-paced environment.

Roles & Responsibilities

• Supervising & Ensuring Documentation and following of process in booking login in system and at developer
• Timely submission of Branch Reports (sales report, Event Report, and other daily basis data reports required by Heads)
• Supervising All Builder and project reconciliation
• Project Empanelment
• Coordination for booking login at builder and builder receiving for booking login branch and teams
• KYC pendency working All Types for STS updating, NOC and Discount note , Debit Note Process
• Branch MIS working from time to time as required by Branch Head
• Branch MIS report
• Supervising the Pre sales and after sales coordination by the back office/CRM team
• Handling Client escalations
• Active participation in new product launches
• Hands on control on CRM software's/ Knowledge of various ERP software's
• Emails
• Taking care, the task post sales along with walk in customer.
• Booking Login, Receipt Generation, BBA Making, Demand Generation, Payment Reminder and interest reminder. Execution of Agreement etc.
• Dispatching documents to the customer and MIS maintain.
• Collection Calling
• Old and irritated customer handling, Escalation handling, Unit Shifting, Fund transfer & Ownership Transfer cases handling.

Total Experience Required : 3 to 5 Years in Real Estate/Others

Salary: As per Industry Norms/ Negotiable