Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Total Experience: 5+ years

Relevant Experience: 2+ Years (Mandatory)

Location: Hyderabad, Chennai, India

Team: Consumer Experience - Digital Amazon Connect Platforms

Role Overview

We are looking for a Senior Developer with strong hands-on experience in AWS and Amazon Connect digital solutions, focused on delivering GenAI-powered customer and agent experiences. The role supports migration from Genesys and LivePerson to Amazon Connect and the development of AI-driven conversational and agent-assist solutions using Amazon Q, Amazon Bedrock, Agent Core, and Strands Agents.

Primary Responsibilities:

• Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp)
• Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences
• Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway
• Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features

• Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson



• Design, develop, and enhance Amazon Connect Chat and digital contact center solutions
• Build and integrate AI Agents and GenAI capabilities using Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents
• Implement serverless and event-driven architectures using AWS services
• Develop backend services using AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, and Step Functions
• Create secure and scalable integrations between Amazon Connect, AI services, and enterprise systems
• Support migration activities from Genesys and LivePerson to Amazon Connect
• Collaborate with architects, product teams, and QA to deliver high-quality solutions
• Participate in technical design reviews and mentor junior engineers
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+years of total software development experience
• 2+ years of relevant hands-on experience in AWS, Amazon Connect, or GenAI solutions
• Solid experience with AWS services including Lambda, API Gateway, DynamoDB/Aurora, S3, IAM, and CloudWatch
• Hands-on experience with Amazon Connect Chat and digital contact flows
• Experience with GenAI technologies including Amazon Bedrock and Amazon Q
• Experience building REST APIs, asynchronous workflows, and microservices
• Working knowledge of Agile/Scrum development practices
• Familiarity with AI agent frameworks such as Agent Core and Strands Agents
• Proficiency in JavaScript/TypeScript, Python, or Java

Preferred Qualifications:

• Experience with contact center platforms such as Amazon Connect, Genesys, or LivePerson
• Experience with CI/CD pipelines and DevOps practices
• Experience with multi-channel digital customer journeys
• Exposure to conversational AI, NLP, and LLM-based chatbot solutions
• Understanding of observability, monitoring, and AI response quality

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#Niche