The Role

We are looking for a hungry, detail-oriented Business Analyst to bridge the gap between our business operations and our engineering team.

You will start by owning the requirements for our internal operations ecosystem, designing autonomous AI Agents that assist sales, support, and operations. You will own the entire feature lifecycle—from the initial PRD using BDD frameworks, to delegating tasks to developers, and finally testing the delivery. As you master our internal systems, your role will expand into analyzing and scoping out brand-new product features for our end-users.

What You Will Do (Key Responsibilities)

• PRD Management (Using BDD): Craft clear, concise Product Requirement Documents. We use Behavior-Driven Development (BDD) to write requirements in the simplest possible words—breaking things down into clear rules & scenarios (Given/When/Then) so everyone is aligned.
• Scope AI & Internal Tools: Define requirements for our internal apps (e.g., Admin Panel) and AI initiatives:
• An AI Sales Copilot that automates user onboarding while salespeople monitor the flow.
• An AI Support Quality Agent that analyzes support calls to assist the Support Lead.
• An AI Night-Shift Support Agent that handles customer queries autonomously after hours.
• Requirement Delegation: Hand over and explain requirements seamlessly to the Development Team, ensuring they clearly understand the business logic and edge cases before they start coding.
• End-to-End Testing: Act as the final gatekeeper. When the development team delivers a feature, you will test it against your BDD scenarios to ensure it works exactly as intended.
• Product Evolution: Transition into analyzing, benchmarking, and defining user-facing product features as internal tooling milestones are achieved.

Who You Are

• The Experience: 1 to 2 years of experience as a BA, Product Analyst, or QA. OR a sharp fresher who can demonstrate a deep understanding of the BA lifecycle and has at least one solid internship under their belt.
• The BDD Mindset: You know how to communicate complex features using simple "rules and scenarios". Experience writing Gherkin/BDD syntax is a massive plus.
• Full-Lifecycle Ownership: You aren't just a writer; you enjoy passing the baton to developers and rolling up your sleeves to test the final product.
• AI Enthusiast: You don't need to be a coder, but you must be fascinated by AI tools, ChatGPT/LLMs, and how agents can automate manual work.
• Preference will be given to local candidates only.

Analytical Thinker: You look at a messy manual process and immediately start drawing a mental flowchart on how to optimize it.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person