The Problem Management Manager is a senior functional leadership role accountable for enterprise-wide operational stability through proactive identification, governance, and elimination of systemic and recurring incidents across Aramex Digital & Technology. The role owns the Problem Management operating model, Root Cause Analysis (RCA) governance, Known Error management, and preventive remediation programs to reduce operational risk, service disruption, and unplanned work.
This role embeds Problem Management as a strategic reliability and resilience function across IT Operations, Engineering, Security, Cloud, and Product domains, translating operational signals into structural improvements, risk reduction, and measurable business resilience outcomes. The role partners with Incident, Change, Release, Architecture, and Service Owners to ensure systemic weaknesses are permanently resolved and not repeatedly mitigated.
Stream A – Enterprise Problem Management Strategy & Governance
Stream B – Systemic Risk & Reliability Governance
Stream C – Corrective & Preventive Remediation Programs
Stream D – Operational Analytics & Business Impact Translation
Stream E – People, Capability & Organizational Leadership
Stream F – Vendor & Partner Governance
Stream G – Continuous Improvement & Maturity Uplift
Customer:
Financial Result:
Certifications:
Mandatory:
Preferred:
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