JOB DESCRIPTION

You are a strategic thinker passionate about solving data-driven problems and delivering impactful insights. You have found the right team.

As an Associate Business Analyst – Data & Reporting within the Control Management Shared Services team, you will spend each day defining, refining, and delivering data solutions that strengthen quality assurance processes and support informed decision-making.

Job Responsibilities

• Perform data analysis by extracting, analyzing, and interpreting large datasets to generate actionable insights
• Translate business requirements into clear technical specifications to enable effective solution delivery
• Build and manage datasets from internal data sources to support reporting and operational needs
• Partner with stakeholders to drive end-to-end delivery of data and reporting initiatives
• Communicate progress, manage expectations, and proactively highlight risks or issues
• Assess change requests and evaluate impacts across data, systems, and processes
• Develop and maintain dashboards to track performance, progress, and outcomes
• Participate in release activities and communicate updates to stakeholders and technology partners
• Execute core processes including sampling, reporting, and production support to ensure reliability
• Monitor process health and implement controls for early issue detection
• Troubleshoot data, system, and reporting issues, and support testing and validation activities

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Engineering, Computer Science, Information Technology, Data Science, Business Analytics, or a related field
• Experience analyzing complex data and delivering insights to support business decisions
• Strong knowledge of SQL and at least one programming language such as Python, SAS, or R
• Experience working with data visualization and reporting tools such as Tableau, Alteryx, or SSRS
• Ability to work with large datasets and relational databases
• Strong analytical thinking and problem-solving skills
• Effective stakeholder management and communication skills
• Ability to work independently and manage multiple priorities
• Strong attention to detail and a structured approach to problem-solving
• Collaborative mindset with the ability to work across teams
• Commitment to continuous learning and process improvement

Preferred Qualifications, Capabilities, and Skills

• Experience supporting data or platform migration initiatives
• Familiarity with Agile ways of working
• Understanding of quality assurance processes and lifecycle
• Experience with tools such as Excel, Visio, or Project for analysis and documentation
• Knowledge of collaboration and tracking tools such as SharePoint or Jira

ABOUT US




ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.