Chennai and Vijayawada

Job Type: Full-Time

Experience Level: 3 to 5 Years

Job Summary:

As an IT Infrastructure Engineer, your role will involve working closely with various teams to ensure cloud-based systems’ stability, security, and scalability. This position requires a solid understanding of cloud technologies, infrastructure management, and troubleshooting skills.

Responsibilities:

• Troubleshooting and Support: Investigate and resolve technical issues related to cloud infrastructure, including performance degradation, network connectivity, and application errors.
• Provide Tier 2/3 technical support to resolve escalated user issues related to Microsoft 365 and general IT systems.
• Collaboration and Documentation: Collaborate with cross-functional teams, including developers, system administrators, and security analysts, to support their requirements: document configuration changes, procedures, and troubleshooting steps.
• Security Implementation: Implement security best practices and policies to protect cloud infrastructure, data, and applications. This includes identity and access management, encryption, and network security controls.
• Disaster Recovery and Backup: Design and implement disaster recovery plans and backup strategies to ensure business continuity and data protection in the cloud environment.
• Stay Updated: Keep up to date with the latest cloud technologies, trends, and best practices. Share knowledge and expertise with team members through training sessions and workshops.
• Analysing usage metrics and providing recommendations to improve system performance and user adoption.

MICROSOFT 365 ADMINISTRATION:

• Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Monitor and troubleshoot user account issues, permissions, and access rights within Microsoft 365.
• Implement and manage security and compliance policies, including Multi-Factor Authentication (MFA) and conditional access.
• Perform regular updates, backups, and system health checks on Microsoft 365 environments.

• Solid understanding of Active Directory, Azure AD, and PowerShell scripting for automation and management.
• Stay updated on Microsoft 365 feature releases, updates, and best practices.
• Assist in deploying and configuring Microsoft 365 applications and services in collaboration with IT teams.
• Support migration projects (e.g., on-premises to cloud transitions) and upgrades in Microsoft 365.

Qualifications:

• Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Minimum of 5+ years of experience in IT infrastructure management, focusing on cloud platforms such as Azure(mandatory), AWS, or Google Cloud.
• Experience with cloud services such as Azure VM, Azure functions, Azure storage, Azure DevOps server, etc. And AWS EC2, S3, VPC, IAM (AWS), or equivalent services in other cloud providers.
• Proficiency in scripting and automation using languages like Bash, or PowerShell.
• Knowledge of networking concepts, including TCP/IP, DNS, VPN, and firewalls.
• Experience implementing security controls and compliance frameworks in cloud environments.
• Adequate knowledge of commissioning and decommissioning on-premises Hardware Virtual machines. Managing and optimizing the infrastructure.
• Knowledge of IT security practices, including identity and access management.
• Strong problem-solving and analytical skills with a customer-centric mindset.
• Experience with hybrid environments and migrations (e.g., Exchange Server to Exchange Online).
• Monitor service health dashboards and respond proactively to potential issues.