Career Family - TechOps -CloudOps

Role Type CloudOps Engineer Staff

The opportunity

We are looking for a Staff CloudOps Engineer with 3–4 years of hands-on experience in AWS and Azure environments. The primary focus of this role is supporting DevOps practices, including CI/CD pipelines, automation scripting, and container orchestration. The role also involves contributing to basic cloud infrastructure management and support. You will assist in troubleshooting, support deployment pipelines, and participate in operations across cloud-native environments.

Your key responsibilities

• Assist in resolving infrastructure and DevOps-related incidents and service requests.
• Support CI/CD pipeline operations and automation workflows.
• Implement infrastructure as code using Terraform.
• Monitor platform health using native tools like AWS CloudWatch and Azure Monitor.
• Collaborate with CloudOps and DevOps teams to address deployment or configuration issues.
• Maintain and update runbooks, SOPs, and automation scripts as needed.
• You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Skills and attributes for success

• Working knowledge of AWS and Azure core services.
• Experience with Terraform; exposure to CloudFormation or ARM templates is a plus.
• Familiarity with Docker, Kubernetes (EKS/AKS), and Helm.
• Basic scripting in Bash; knowledge of Python is a plus.
• Understanding of ITSM tools such as ServiceNow.
• Knowledge of IAM, security groups, VPC/VNet, and basic networking.
• Strong troubleshooting and documentation skills.

To qualify for the role, you must have

• 3–4 years of experience in CloudOps, DevOps, or cloud infrastructure support.
• Hands-on experience in supporting cloud platforms like AWS and/or Azure.
• Familiarity with infrastructure automation, CI/CD pipelines, and container platforms.
• Relevant cloud certification (AWS/Azure) preferred.
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Technologies and Tools

Must haves

• Cloud Platforms: AWS, Azure
• Infrastructure as Code: Terraform (hands-on)
• CI/CD: Basic experience with GitHub Actions, Azure DevOps, or AWS CodePipeline
• Containerization: Exposure to Kubernetes (EKS/AKS), Docker
• Monitoring: AWS CloudWatch, Azure Monitor
• Scripting: Bash
• Incident Management: Familiarity with ServiceNow or similar ITSM tool

Good to have

• Templates: CloudFormation, ARM templates
• Scripting: Python
• Security: IAM Policies, RBAC
• Observability: Datadog, Splunk, OpenTelemetry
• Networking: VPC/VNet basics, load balancers
• Certification: AWS/Azure (Associate-level preferred)

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.