Summary: Unified Induction Management Trainer role is to deliver comprehensive Induction Programs for new FLS managers & their supervisors across all Distribution channels. This role ensures that new employees are well-prepared to perform their jobs effectively, thereby contributing to the overall success of the organization.

Conduct Induction Programs:

• Deliver comprehensive, effective, and business-aligned induction programs for Distribution FLS and their supervisors, ensuring readiness and early success.

• Conduct high-impact virtual and in-person training sessions by applying adult learning principles and leveraging interactive tools such as breakout rooms, polls, simulations, and real-time activities to drive engagement, retention, and practical application.

• Leverage various business and field training resources such as RMTs, ZTHs, Business Regional & Zonal Sales Heads, & FHIs to enhance training delivery.

• Utilize a mix of training methods, including role-plays, simulations, group discussions & case studies to enhance learning experiences.

• Provide real-life examples and success stories to illustrate key concepts and motivate new FLS managers.

• Ensure that all new FLS managers are equipped with the necessary skills and knowledge to perform their roles effectively post induction

• Travel agile: Be prepared to travel to outside city locations as needed for conducting induction sessions.

Monitor’s performance & provide business support:

• Identify productivity-limiting gaps during induction and recommend corrective actions.

• Ensure that Induction interventions lead to measurable improvements in key performance indicators such as M1 standards, NPS score & M3 retention.

Support in updating training materials & methodology:

• Regularly assess & adapt training methods to ensure continuous improvement and high engagement levels.

• Assist content team & CTHs in researching new insights, techniques & advances to bring continuous improvement to the content & methodology

• Regular field visits to understand practical application of the roles and responsibilities of FLS & Supervisors

Administrative responsibilities:

• Plan and calendarize all training sessions with the DCC central logistics team.

• Ensure adherence to the training calendar and capture attendance in TMS within the defined time.

• Generate and publish MIS, dashboards, training calendars, invitations, batch reports, etc., timely and effectively.

• Utilize NPS surveys & feedback from supervisors and participants to improve training content and effectiveness.

Self-Development and continuous improvement:

• Maintain a self-development mindset, open to feedback & continuous improvement.

• Develop a business consultant mindset to deliver sessions that make FLS job-ready and achieve desired results.

• Actively seek out new learning opportunities, such as workshops, courses, & certifications, to stay current with industry trends and best practices.

• Experiment with innovative training techniques and technologies to enhance the effectiveness of training delivery.

• Share knowledge & insights gained from self-development activities with the team to foster a culture of continuous improvement.

Measure of success:

• Training Effectiveness – Participant assessment, feedback & NPS Score

• Performance Improvement – M1 FLS Stds & M3 Retention

• Operational Efficiency - Training Calendar Adherence, accurate & timely tracking of attendance. Recording of training sessions in TMS, timely submission of batch reports, MIS, dashboards & other administrative documents.

• Continuous content & delivery improvement- regular updates and improvements to training materials based on feedback & improvement in methodology

• Self-Development and Growth – Completion of minimum self-development training Hrs. Meeting personal development goals and contributing new ideas to the training team.

Knowledge / Skills / Abilities:

• Leadership: Ability to inspire and motivate new FLS managers and supervisors.

• Adaptability: Flexibility in adapting training content and methods to meet the needs of different channels and learners.

• Collaboration: Strong team player with the ability to work effectively with cross-functional teams.

• Continuous Improvement: Commitment to ongoing learning and development to enhance training programs and personal skills.

• Analytical Skills: Ability to assess training effectiveness and implement improvements based on data and feedback.

Qualifications:

• Graduate in any discipline in business, Education, Human Resources, or a related field.

• Minimum 6–7 years of experience in sales training across both digital and face-to-face learning environments, preferably within the insurance or financial services industry.

• Proven track record of delivering effective Stand & Delivery training programs and achieving measurable results.

• Strong knowledge of sales processes, techniques, and best practices.

• Excellent facilitation, communication, presentation, and interpersonal skills.

• Proficiency in using e-learning platforms and other training tools.

• Travel agile, prepared to travel to outside city locations as needed for conducting induction sessions.