Experience: 4 – 8 years

Location: Pune, India (Work from Office)

Overview:

Are you focused on about delivering goals to your customers and go beyond their expectations? This opportunity to work with our ServiceNow HRSD Team will render results that help our companies transform their HR practices in ways that lead to significant savings and enhanced employee experiences.

Key Responsibilities:

• HRSD Implementation Certification is MUST.
• Extensive ServiceNow technical experience – been working as Developer for 4+ years.
• Strong HRSD SN experience (OOTB and processes) – at least 4+ years working experience of HRSD.
• Experience HR shared services and Service Delivery.
• Experience with a full HRSD suite implementation.
• Knowledge of HR functions, processes, and best practices.
• Knowledge of Enterprise Onboarding and Transitions through life cycle events.
• Experience with Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development and support.

Other responsibilities can include:

• Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology.
• Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate.
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
• Working with client stakeholders to document baseline, current state HR Service Delivery operations.
• Developing the points of value to deliver throughout the HR Service Transformation effort.
• Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture.
• Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client.
• Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities.
• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
• Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production.
• Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess.
• Forging strong relationships with both the clients and project teams that will contribute to your growth and development.

The role does not require any line management responsibility.

Qualifications:

• Bachelor of Engineering/ Bachelor of Technology or equivalent degree.
• 3-5 years’ experience in Service Now Configuration.