This role is part of the rekindle returnship program. The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across JP Payment Products. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms.

Key job responsibilities

• You have a strong aptitude for trouble shooting and problem solving.
• You maintain SLA’s through the implementation of proactive issue detection and reporting.
• You can setup and configure monitors to prevent prolonged outages.
• You have a basic understanding of operating system administration.
• You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
• Able to prioritize in complex, fast-paced environment.
• You proactively and continually improve your level of knowledge about Amazon’s business and relevant technologies.
• You regularly work across multiple teams to resolve issues.
• You strive to improve the customer experience by resolving issues completely and in a timely fashion.
• You persistently drive others to discover and resolve root cause when needed.
• You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively.
• You embrace our leadership principles

Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

About the team
Amazon Payments in Japan (JPP) manages payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments. The payment instruments include all Amazon branded payment products, such as, the co-branded Credit Cards (CBCC), Shop with Points (SWP), and the suite of Gift Cards (GC). JPP is a portfolio of services with very successful merchant and marketplace integrations.