Role Summary

We are seeking a strategic and analytical Business Analyst to join our software development team. You will serve as the critical bridge between our business stakeholders and technical teams, translating complex business problems into clear, actionable requirements for software development. You will drive product discovery, process improvement, and data-driven decision-making to ensure we build the right solutions that deliver measurable business value. If you are a natural problem-solver with exceptional communication skills and a passion for technology, we want you on our team.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with business stakeholders, clients, product managers, and end-users to deeply understand business needs, pain points, and objectives.
• Conduct interviews, workshops, surveys, and process observations to elicit detailed functional and non-functional requirements.
• Translate business needs into clear, well-documented artifacts including:
• Business Requirements Documents (BRD)
• Functional Specifications (FSD)
• User Stories with detailed acceptance criteria
• Use Cases and User Personas
• Distinguish between "must-haves" and "nice-to-haves," prioritizing requirements based on business value, feasibility, and strategic alignment.

Process Modeling & Improvement

• Map and document current (as-is) and future (to-be) business processes using flowcharts, process maps, and workflow diagrams (BPMN, UML).
• Identify process inefficiencies, redundancies, and bottlenecks, recommending optimized workflows that leverage software solutions.
• Analyze the impact of proposed changes on existing systems, processes, and organizational structures.

Stakeholder Communication & Alignment

• Act as the primary liaison between business stakeholders and the development team, ensuring clear, consistent communication throughout the project lifecycle.
• Facilitate requirements walkthroughs, sprint planning sessions, and backlog refinement meetings to ensure shared understanding.
• Manage stakeholder expectations, negotiate priorities, and resolve conflicts when requirements or resources are constrained.
• Present findings, recommendations, and project status updates to executive leadership and key decision-makers.

Solution Design & Validation

• Work with UX/UI Designers to ensure design solutions align with business requirements and user needs.
• Collaborate with Solution Architects and Developers to translate requirements into feasible technical solutions.
• Validate proposed solutions through prototyping, wireframing, and proof-of-concept development.
• Support QA teams by reviewing test plans, test cases, and participating in UAT (User Acceptance Testing) to ensure delivered solutions meet business expectations.

Data Analysis & Decision Support

• Analyze business data, user metrics, and market trends to uncover insights that drive product strategy and feature prioritization.
• Develop business cases, ROI analyses, and cost-benefit assessments to justify investment in software initiatives.
• Define and track key performance indicators (KPIs) to measure the success of implemented solutions.
• Use analytics tools (Google Analytics, Mixpanel, Tableau, Power BI) to validate assumptions and inform data-driven decisions.

Project Management Support

• Assist in project planning, scoping, estimation, and resource allocation.
• Monitor project progress against requirements, identifying risks and scope creep early.
• Support change management processes by documenting and communicating the impact of requirement changes.

Continuous Improvement & Market Awareness

• Stay up-to-date with industry trends, emerging technologies, and competitive landscapes to identify opportunities for innovation.
• Contribute to building and maintaining the product roadmap based on evolving business priorities.
• Participate in post-implementation reviews to capture lessons learned and continuously improve the requirements process.

Qualifications & Skills

Required

• Experience: 3–7 years of professional experience as a Business Analyst, Systems Analyst, or similar role in a software development environment.
• Requirements Elicitation: Proven ability to gather, analyze, and document complex business requirements from diverse stakeholders.
• Documentation: Strong proficiency in writing clear, comprehensive business requirements, functional specifications, user stories, and acceptance criteria.
• Process Modeling: Experience with process mapping and workflow visualization tools (Visio, Lucidchart, Draw.io) and methodologies (BPMN, UML).
• Methodologies: Deep understanding of both Agile (Scrum, Kanban) and Waterfall methodologies and how BA practices differ across them.
• Tools: Proficiency with project management and collaboration tools:
• Jira / Confluence (must-have)
• Azure DevOps, Trello, or Asana
• Miro / Mural for collaborative workshops
• Data Analysis: Strong analytical and quantitative skills; ability to interpret data and make data-driven recommendations. Proficiency in Excel/Google Sheets (pivot tables, VLOOKUPs) is essential.
• Communication: Exceptional verbal, written, and presentation skills with the ability to translate technical concepts into plain English for business stakeholders, and business needs into technical language for developers.
• Problem-Solving: Strong critical thinking, analytical, and problem-solving abilities with a knack for identifying root causes and creative solutions.

Preferred (Great to Haves)

• Education: Bachelor's degree in Business Administration, Computer Science, Information Systems, Engineering, or a related field. MBA is a plus.
• Certifications: CBAP (Certified Business Analysis Professional), CCBA, PMI-PBA, or Agile-specific certifications (CSM, CSPO) are highly desirable.
• Industry Knowledge: Experience in a specific domain such as Fintech, Healthcare (HIPAA), E-commerce, Logistics, or SaaS.
• Technical Understanding: Basic understanding of software architecture, databases (SQL), and front-end/back-end technologies to better communicate with development teams.
• SEO/Marketing Knowledge: Understanding of how software features impact digital marketing, organic search visibility, and conversion optimization.
• API Knowledge: Familiarity with APIs, system integrations, and how different software systems communicate.
• UX/UI Design: Familiarity with Figma, Sketch, or Adobe XD to review and provide feedback on design mockups.
• Data Visualization: Experience with BI tools like Power BI, Tableau, Looker, or Google Data Studio.

Pay: ₹291,482.16 - ₹1,219,323.44 per year

Work Location: In person