Job Title: Delivery Lead / Manager / Head – Robotics & AI Business Unit

Business Unit: Robotics & AI

Reporting To: Head – Robotics & AI Business Unit

Supervises: RPA & AI team of solution architects, developers, pre-sales

Job Purpose:

• To lead the Delivery unit of the RPA and AI business in accordance with the vision, mission, objective and goals of the RPA and AI Business Unit and the Organization.
• To create and lead a high-performance team of RPA and AI experts.
• To excel in Project and Program Delivery for customers and create a comprehensive project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
• Develop, maintain and improve the delivery unit efficiency to optimize productivity & resource utilisation and maximize profitability through delivery excellence and customer delight.
• To assist the pre-sales and product/platform building plans of the RPA and AI business.
• To create in mind of customers and partners, a positive brand image of the Company.

Key Job Responsibilities:

• Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
• Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
• As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
• Working with the project teams and business/customer SMEs and IT teams, analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA/AI supported solution
• Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/internal
• Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating of re-usable delivery assets.
• Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
• As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
• Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented
• Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
• To cover the pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), work with sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
• To contribute to the product/platform & reusable assets building, planning-to-realisation lifecycle of Netlabs, in discussions with the senior leadership team
• To plan & realise competency building of the team, based on the BU plans & priorities, in discussions with the senior leadership team
• Documenting project information and co-ordinate with account management and marketing teams to generate case studies
• Contributing thought-leadership articles and content for whitepapers, blogs, POVs
• Acquiring, mining and retaining a set of high-value customer base
• Coordinating with account management and finance teams to ensure on-time billings/invoicing

Team Responsibilities:

• Designing the RPA & AI Delivery Unit organization structure based on business requirement and performance
• Mentoring & retaining a high-performance team
• Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring competency building, tasks and quality
• Developing performance standards and communicating the Key Result Areas (KRAs)
• Managing performance by periodic reviews, appraisals and motivating people through rewards, incentives and recognition policies in line with company’s HR policies
• General administrative supervision of all team members