Experience: 10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations , with at least 3 years in a senior leadership……
Ensure projects comply with industry standards and regulatory requirements. Act as the primary point of contact for Partners to understand requirements, address……
Ensure backlog readiness by helping teams refine work with clear acceptance criteria, assumptions, dependencies, and appropriate estimation to support……
KRA1 Identification of strategic projects and business performance improvement projects across various functions including Sales, Channel management, Operations……
The successful candidate: - Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves ‘getting it done’ - Can……
Bachelor’s Degree or higher AND 8-12 years of project leadership experience. Stay current with external trends, tools, and best practices in project and program……
We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.…
EFE is working to optimize and standardize processes, using best-in-class tools, and collaborating globally across functions to achieve our aspirational goal of……
Gives design for manufacturing requirements to product design and ensures the integration,. At the end of the project, participates to the closure of project……
Ensure 5S & safe working across area of operations, cleaning & sanitizing chemicals storage &. Members by continuous training / coaching of shift crew in the……
Position description: The Associate Manager in the Maintenance, Repair, and Operations (MRO) department at Jindal Stainless Limited plays a pivotal role in……
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,……
Lead business continuity plans for customer service operations during disruptions. Leverage customer insights and service analytics for forecasting, planning,……
High agency team and sense of purpose • International Travel—we travel to all 6 continents (sorry, no business in Antarctica yet) • Thought leadership & public……
Candidates must have a graduation degree with 8+ years or 5+ years if from Tier1 Bschool. Identify process transformation and optimization opportunities, drive……
Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened……
As an Associate Manager - RIS Operations, you will lead routine tasks associated with retirement plans. You will guarantee transactions are handled accurately……
Develop solutions that are robust, practical, and in line with functional objectives. The Supply Chain Manager will carry the following activities per……
Broad knowledge of the Electrical industry". "The Electrical Sector Americas is seeking an experienced Program Manager to lead the deployment and scaling of……
This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline……
Experience working with client stakeholders, business representatives, and technical teams; exposure to Industrial Automation and Digital projects.…
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals,……
We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), by ensuring that they……
By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our……
In this role, you will directly contribute to the successful implementation of key strategic programs and drive towards implementation of standardized project……
Full P&L Ownership: Own and manage the complete Profit & Loss (P&L) for the entire HITL Delivery business unit, with a relentless focus on margin improvement, revenue growth, and cost optimization.
Global Workforce Strategy: Architect and execute a long-term global workforce strategy. Make critical decisions on geographical footprint, talent sourcing, labor arbitrage, and diverse staffing models (e.g., full-time, gig economy, specialized contractors) to create a competitive advantage.
Business Scalability & Organizational Design: Design and build the organizational structure, processes, and leadership team required to scale operations from hundreds to thousands of data specialists across multiple geographies without sacrificing quality or efficiency.
Commercial Partnership: Serve as the senior delivery expert in partnership with the Solutioning team on our largest and most strategic deals. Provide critical input on delivery feasibility, risk assessment, and commercial modeling to ensure new business is both winnable and profitable.
Operational Excellence & Governance
Lead Global Operations: Lead a team of Directors and Senior Managers ("leader of leaders") who oversee the day-to-day delivery of all client projects.
SLA & Quality Governance: Be the ultimate owner of all delivery SLAs. Establish and govern the highest standards for data annotation quality, throughput (AHT, TAT), and overall operational performance across the entire portfolio.
Drive Continuous Improvement: Foster a culture of data-driven, continuous improvement. Champion methodologies (e.g., Lean, Six Sigma) adapted for the AI data context to systematically enhance processes, tools, and team performance.
Portfolio Risk Management: Identify, assess, and mitigate systemic risks across the client portfolio, including operational, financial, and reputational risks.
Executive Client & Stakeholder Management
Executive Client Relationships: Own and cultivate relationships with senior executives at our key client accounts. Act as the senior point of accountability for all delivery matters, leading executive steering committees and quarterly business reviews (QBRs).
Strategic Internal Collaboration:
Partner with the Director of AI Transformation to champion and deploy new AI-powered tools and co-pilots into the live workforce, ensuring their successful adoption and ROI.
Collaborate with the Director of Platform Deployment to provide critical feedback on platform usability, performance, and feature requirements from an operator's perspective.
Work in lockstep with the Director of Solutioning to ensure a seamless transition from pre-sales to delivery.
Skills & Qualification
Required Qualifications:
Experience: 10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations , with at least 3 years in a senior leadership role leading other senior managers or directors .
P&L Ownership: Demonstrable and mandatory experience owning and managing a significant P&L ($6M+ annually) for a service delivery organization.
Global Operations Leadership: Proven success in building, scaling, and managing large (1000+ FTE), distributed teams across multiple geographies and cultures.
AI/ML Acumen: A strong, strategic understanding of the AI/ML development lifecycle. You must be able to articulate the direct impact of data quality, consistency, and annotation methodology on a client's model performance. You are not a data scientist, but you speak their language.