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Associate Director | GBS | Delhi | FT

• Job requisition ID: 101041
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

GBS Strategy & Business Case Development

• Lead GBS strategy and business case development, aligned to enterprise transformation objectives
• Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations
• Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes
• Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas

Target Operating Model & Capability Design

• Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:
• • Governance and service ownership models
  • Hybrid sourcing strategies (in-house, managed services, ecosystem partners)
  • Capability- and CoE-led delivery models
• Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs
• Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition, Scale-Up & Operate

• Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
• Oversee knowledge transfer, stabilization, performance management, and service maturity uplift
• Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition
• Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital, Analytics & AI Enablement

• Embed process mining, BI, and advanced analytics into GBS design, governance, and performance management
• Partner with digital, AI, and cloud teams to enable:
• • Automation of service delivery
  • Insight-driven decision-making
  • AI-enabled GBS operating models
• Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

• Act as a trusted advisor to C-suite and senior global stakeholders
• Lead change management across geographies, cultures, and functions
• Drive adoption of new operating models, ways of working, and digital capabilities
• Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

• Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities
• Contribute to thought leadership, IP development, and market propositions in the GBS space
• Build, coach, and develop high-performing teams within the GBS Advisory practice
• Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements

Note : This role involves extensive domestic and international travel.

Key skills required

• 12+ years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
• Deep expertise in operating model design, governance frameworks, and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills, including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
• Solid understanding of location strategy, workforce planning, and investment modeling

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.