Overview

IGT is seeking a Senior Process Specialist to support People & Culture (P&C) shared services operations through advanced transaction processing, quality governance, process expertise, and operational improvement. This role serves as a subject matter expert for assigned HR operational processes and supports global service delivery by ensuring accuracy, consistency, and operational excellence across shared services activities.

What You'll Do

• Serve as the subject matter expert (SME) for assigned HR operational processes and transaction domains.
• Process and oversee complex HR transactions within SuccessFactors, ensuring accuracy, compliance, and adherence to service standards.
• Provide guidance and support on complex or exception-based transactions.
• Act as an escalation point for transaction-related issues and process questions.
• Lead quality reviews, audits, and validation activities to ensure compliance with established data and process standards.
• Analyze trends, identify recurring issues, and recommend corrective actions.
• Monitor process performance and support initiatives to improve quality, efficiency, and service outcomes.
• Identify risks and process control gaps and recommend mitigation strategies.
• Lead process improvement initiatives within assigned operational areas.
• Perform root cause analysis and recommend solutions to improve accuracy, efficiency, and employee experience.
• Partner with HRIS and Employee Services teams to support process enhancements, automation initiatives, and workflow improvements.
• Contribute to standardization and continuous improvement efforts across global shared services operations.
• Maintain SOPs, process documentation, and knowledge management resources.
• Train, mentor, and provide guidance to Process Associates and other team members.
• Utilize SuccessFactors, ServiceNow, Microsoft 365, and related technologies to support service delivery.
• Support operational reporting, data analysis, and performance monitoring.

What You Bring

• 4–6+ years of experience in HR operations, shared services, or transactional processing environments.
• Strong experience with HR systems, preferably SuccessFactors.
• Experience serving as a subject matter expert for operational processes.
• Experience conducting quality reviews, audits, and process analysis.
• Experience identifying and implementing process improvements.
• Strong analytical and problem-solving skills.
• Experience supporting high-volume, service-oriented environments.
• Strong communication and stakeholder collaboration skills.
• Proficiency in Microsoft 365 applications, including Excel.

Key Competencies

• Advanced process expertise
• Operational excellence and quality management
• Process improvement and optimization
• Root cause analysis and problem-solving
• Data accuracy and risk awareness
• Stakeholder collaboration and influence
• Knowledge sharing and capability development
• Continuous improvement mindset