Overview:

Founded in 1988 and headquartered in Atlanta, Georgia Trimont (www.trimont.com (http://www.trimont.com/)) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where individuals can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what you as an individual, and we as an organization, can achieve together.

Job Summary: The delinquency management group's core responsibility is to collect all outstanding monetary receivables, financial statements via email and phone calls. The team’s responsibility is also to review the late charges and setting up online access for borrowers. The team would make scripted phone calls to borrowers to collect outstanding receivables and financials during the initial stages of delinquency collection process (1-3 phone calls).

Responsibilities:

• The Analyst will be responsible for collecting financial statements and monetary payments, setting up online access for the borrowers.
• The analyst is responsible to review the late charges and should be able to make decision based on the loan scenario.
• Perform quality review of new hires, provide training, coaching and feedback to ensure process knowledge is transferred. Conduct error analyses sessions and be responsible for overall quality of work delivered by the process.
• Interpret the requests and complete within the stipulated timelines with quality to maintain the process KPI.
• Communicate with the onshore team and implement process changes, contribute to process improvement and best practice ideas in the team.
• Needs to handle borrower calls seamlessly and have the process knowledge required to make calls.

Required Qualifications:

• Bachelor’s or master’s degree in business administration with majors in Finance
• 0-1 year of experience in commercial real estate
• Excellent verbal and written communication skills
• Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information and inputting it into templates.
• Preferable if experience includes understanding of the Commercial Mortgage-Backed Securities (CMBS) industry or similar industry.
• Good knowledge of MS Office and should be flexible to work on new assignments and with additional hours if needed.
• Exposure and knowledge on using agentic AI prompts.
• Excellent interpersonal communication skills
• Strong attention to detail and accuracy
• Strong organizational and time management skills, ability to multitask and work in a deadline driven environment
• Ability to work effectively in a team environment
• Ability to effectively communicate with borrowers and stakeholders.
• Ability to successfully manage relationships and expectations with internal and external parties

Shift Timings: 2.30 pm - 11.30 pm

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.