Engage technical manager and technical teams to provide updates in case of major incidents via bridge call and update playbook throughout the call.…
Build and maintain messaging frameworks and product-family narratives that stay consistent across channels (web/app, CRM/email/SMS, IVR/call scripts, pharmacy……
AEC industry experience (preferred but not required). From day one, you’ll receive the training and support needed to leverage AI as a core tool for enhancing……
The function is an independent risk partner within the 1st line of defense, but the key point of contact for second and third line of defense across the……
Design and refine an offshore delivery operating model in partnership with U.S. leadership, including: Demonstrated ability to design and run operating models……
Project management – the ability to be decisive, and adept at spotting potential problems and finding appropriate solutions to keep productivity and client……
O Constantly having a line of sight on industry trends and current business operations is challenging due to the dynamic nature of the industry.…
Collaborate with business stakeholders, architects, and application teams to understand requirements and deliver solutions. Hands-on expertise in Snowflake.…
Act as the primary interface between the GCC, regional service operations, customer relationship, and digital solutions teams to align priorities and……
Familiarity with BOT/Managed Services transitions or offshore delivery setup. Additional certifications in project management or service delivery are a plus.…
Monitor team health and delivery performance using data, proactively address issues proactively, communicate risks, capacity, and business impact to leadership……
Further pursuing relevant studies and/or a Masters is an advantage. The role would suit an individual looking to develop product knowledge, business……
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create……
Managing Customer engagement, Liaise with Clients Engagement managers oversee the customer service operations within a business, dealing with customers directly……
As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated……
Understand the criteria or mandatory skills required for the role, before ing. L8+ Employees who have completed 18 months in the organization and 12 months in……
Understand departmental requirements, road project workflows, and statutory processes. Assist in ensuring that the SLAs and performance levels defined for SI……
Manage client communication and ensure there is a robust communication framework with the client. Ensure resolution provided to client queries raised on time by……
Collaborate with the function head to develop and implement workforce strategies that align with the organisation’s overall business objectives.…
Develop and implement organization-wide performance management frameworks across all business divisions. The Performance Manager will be responsible for driving……
As an Associate Director – Resource Management, you will work as the staffing leader for the assigned Service Line and would be responsible to supervise the end……
Do you have experience in Enterprise platform and working in different delivery methodologies?(Required). Based in Bangalore, you will be responsible for end-to……
It would be a plus if you also possess previous experience in: Coordinate with global finance partners as needed to support COE areas and ensure service levels……
In addition to supporting project execution, you will provide functional leadership, mentoring, and guidance to Project Planners and Senior Project Planners,……
Defining technical evaluation criteria for product and technology selection and determining technical approaches to ensure all architectural solutions result in……
This role is accountable for translating AP strategy into practical execution across the managed services environment, ensuring that the offshore service……
Engage other technical teams to support resolution for supplier services.
Confirmation with end users for issue resolution and update all stakeholders on technical bridge.
Keep the incident updated as per discovery or end user information on real time basis.
Engage technical manager and technical teams to provide updates in case of major incidents via bridge call and update playbook throughout the call.
Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations.
For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution.
Ensuring Outage notifications are sent by the technical manager in case of major outages. Following up with technical managers to get the status of the incident on regular intervals.
Receiving Management reports on a periodical interval and assessing the reports for any opportunities for areas of Improvement.
Creating reports on ITSM tool for weekly incident trends and share with the required stakeholders.
Perform proactive problem management.
Validating the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization and configuration item are accurate.
Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.