We are looking for a dynamic and highly organized Implementation Head to lead ERP implementation operations across educational institutions. The ideal candidate should possess strong administrative capabilities, stakeholder management expertise, process orientation, and the ability to coordinate seamlessly between clients and internal teams.

This role requires a mature professional with excellent people management skills and the capability to drive implementation timelines, operational discipline, and customer satisfaction.

Preferred Candidate Profile

• Age group: 35 – 55 years
• Based in or willing to relocate to Kochi
• Prior experience in administration, operations, project coordination, ERP implementation, or institutional management preferred
• Candidates from educational institutions, IT services, ERP companies, or operations-driven environments will be an added advantage

Key Responsibilities

• * Lead end-to-end ERP implementation activities for schools and colleges
• * Coordinate with clients, management, support teams, and technical departments for successful onboarding
• * Drive implementation schedules, task tracking, and milestone management
• * Ensure timely completion of data collection, configuration, training, and go-live activities
• * Manage implementation teams and monitor daily operational performance
• * Conduct review meetings with institutions and internal stakeholders
• * Establish strong process governance and implementation SOPs
• * Handle escalations professionally and ensure client satisfaction
• * Maintain implementation MIS reports and status dashboards
• * Support management in operational planning and execution strategies

Required Skills

• * Exceptional administrative and organizational skills
• * Strong leadership and team coordination abilities
• * Excellent communication and client handling capabilities
• * High level of discipline, accountability, and multitasking ability
• * Strong follow-up and execution mindset
• * Proficiency in MS Office, reporting, and documentation
• * Ability to manage multiple institutional projects simultaneously

Educational Qualification

• Graduation mandatory
• MBA / Operations / Administration background preferred

Experience

• 8+ years of experience in administration, operations, implementation, or project management roles

Compensation

• Best in industry, based on experience and capability

Ideal Personality Traits

• * Mature and process-oriented
• * Strong decision-making capability
• * Calm under pressure
• * Professional, presentable, and relationship-driven
• * Highly dependable with ownership mindset

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person