• Install, configure and update splunk software components such as Search Heads, Indexers, Forwarders etc.
• Second level support and troubleshooting of issues related to the daily business in splunk operations
• Awareness of updates in the product/service specification

Education and experience:General education and experience

• University degree in Computer Sciences, IT or related technical/engineering field
• Minimum of 3 years of experience in Splunk technologies and related modules
• Deep know-how in service metrics, logging, observability and deriving projects from it
• Good know-how in networking infrastructure (on premise and cloud), databases, data centers and web technologies
• Knowledge in Agile/SAFe ways of working and facilitating tools like Jira
• Experience in troubleshooting
• Experience in MS Office programs
• Preferably Telecommunications and/or Payment industry experience
• Preferably experience with working across different cultures
• Preferably software development experience
• Preferably ITIL foundation certification
• Preferably ServiceNow administration/integration experience

Additional education and experience for senior position

• Minimum of 5 years in similar position
• ITIL foundation certification
• Software development experience
• ServiceNow administration/integration experience

Responsibilities:Core responsibilities

• Manage Splunk Enterprise components including Search Heads, Indexers, Forwarders, Deployment Server, and Cluster Master.
• Design and develop Splunk dashboards, alerts, data models, and knowledge objects based on customer (internal and external) requirements
• Onboard and validate new log sources using best practices for parsing, event breaking, and field extractions.
• Optimize SPL queries and improve search performance.
• Maintain data ingestion pipelines and monitor indexing health.
• Troubleshoot Splunk issues (indexing delays, search bottlenecks, forwarder issues).
• Support automation for onboarding, configuration management, and alerting (Python, Bash, PowerShell, Ansible).
• Ensure compliance with security requirements and internal processes.
• Support Cloud & Datacenter operations teams on roll-out and maintenance of Splunk infrastructure
• Evaluate, improve and add applicable work instructions
• Resolve incidents regarding Splunk operations
• Identify and address day to day continuous improvement activities
• Follow G+D MS global policies, procedures and tools
• Coordinate with R&D department for new software releases and updates
• Timely and accurate time reporting

Additional Responsibilities (Senior Role)

• Lead Splunk architecture decisions and platform scaling.
• Mentor junior Splunk engineers.
• Drive observability improvements across the toolchain

Knowledge and skills:General knowledge and skills

• Technical skillset in the software application area
• Good knowledge of Search Processing Language (SPL)
• Good knowledge in Dashboard Studio
• Knowledge in administration of splunk system software
• Ability to troubleshoot software
• Knowledge of complex software solutions
• Knowledge of relevant market technologies in secure environments
• Service specific knowledge related to telecommunication and OEM solutions
• Knowledge of ITIL processes and Service Management
• Basic understanding of software development processes
• Good knowledge in database systems, preferably Oracle
• Ability to work under pressure
• Very organized and quality conscious
• Analytical thinking and problem solving mentality
• Solution oriented mindset
• Being an excellent team player
• Drive for self-learning and improvement
• Ability to adapt to changes
• Ability to follow given processes, procedures and work instructions
• Strong verbal, written communications and listening skills
• Fluent written and spoken English
• Ability to integrate, install and configure software
• Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)

Additional knowledge and skills for senior position

• In depth understanding of complex software solutions
• Excelent knowledge of Search Processing Language (SPL)
• Excelent knowledge in Dashboard Studio
• Good knowledge in IT Service Intelligence (ITSI)
• Good knowledge, skills and experience in splunk Machine Learning tool kit like e.g.: anomaly detections
• Project management skills
• Mentoring & Coaching skills