Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

The Customer Experience team builds systems that power the cloud-based support apps and tools for Apple products used by millions of our world-wide customers everyday. You will champion your ideas with peers, management and other engineering groups. You will also enjoy the benefits of working in a fast growing business where you are encouraged to “Think Different” and where your efforts play a key role in the success of Apple’s business.

Description
Our applications rely on a complex ecosystem that is supported by multiple engineering teams. As an Engineering Project Manager on the Customer Experience Engineering team, you will own the full project lifecycle for software engineering initiatives from business requirements and technical design through development, QA, and launch. You will manage scope, timelines, budgets, and risks while driving alignment across engineering, product, and business stakeholders across globally distributed teams. You will also facilitate effective communication between business and engineering teams to get issues resolved.
","responsibilities":"Lead end-to-end delivery of software engineering projects, managing the full lifecycle from initiation through launch
Define and maintain project plans covering scope, milestones, timelines, resource allocation, and risks
Serve as the primary point of contact across engineering, product, and business stakeholders to ensure alignment on goals and priorities
Coordinate across engineering, QA, DevOps, and operations teams for smooth and timely execution
Proactively identify, track, and manage risks, dependencies, and change management
Drive collaboration across globally distributed, time-zone diverse teams

Preferred Qualifications
Effective presentation, oral, and written business communication skills with various audiences and levels
Strong written and verbal communication skills for both technical and non-technical audiences
Experience working in globally distributed, time-zone diverse team environments
Good understanding of GenAI tool usage in all phases of SDLC & be able to apply to Project/Program Management
Technical background in software engineering with the ability to understand and articulate technical implications of project decisions
Experience working with vendors and contractors in a global delivery model.

Minimum Qualifications
Master of Business Administration.
1-2 years of hands-on experience in Engineering Project or Program management.
Understanding of software development lifecycle methodologies.
Bachelor's degree in Computer Science, Engineering, or a related field with relevant experience.
Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling (Jira, Confluence, Smartsheet, MS Project, or equivalent).