About the Team

Navi’s GenAI team is transforming how AI powers financial services in India. We are embedding advanced AI that directly impacts millions of users across Lending, Payments, Insurance, and Investments. As a cross-functional team of engineers, researchers, and product leaders, we work at the intersection of cutting-edge AI and real business problems-shipping fast, learning constantly, and scaling what works.

About the Role

At Navi, our GenAI team leads the charge in transforming the fintech landscape with state-of-the-art AI systems that redefine lending, insurance, investments and more. We're not just innovators—we're trailblazers, constantly pushing the boundaries to develop solutions that accelerate business growth, enhance customer experiences, and streamline operations.

Imagine working in an environment where your curiosity is your guide and every day presents an opportunity to make groundbreaking discoveries. Our expertise spans AI prompt engineering, data analytics, functioning of LLMs, natural language processing.. Each challenge is a chance to innovate, each project a step towards redefining the industry.

• When you join us, it’s not just a job—it’s your moment to be part of a pioneering journey within fintech. Become a vital member of Navi and help shape the future of financial technology.
  
  Why You Should Join Our GenAI Team:
  
  Engage in Cutting-Edge Innovation: Immerse yourself in pioneering Generative AI projects that are at the forefront of market innovation. Whether it be GenAI powered chatbots or GenAI based automation or any other exciting GenAI projects - our high-growth, dynamic environment offers limitless opportunities to experiment and innovate, keeping you at the cutting edge of the Generative AI landscape.

• Join a Collaborative and Forward-Thinking Team: Collaborate with a diverse group of top-tier professionals who share your zeal for AI. Our culture of continuous learning and professional growth will ensure you’re always ahead of the curve, ready to tackle the next big challenge.

• Create Real Impact: Your work at Navi won’t just be theoretical—it will have immediate, real-world implications. By working cross-functionally with various departments, you’ll design and develop AI solutions that address intricate problems and make a significant impact on our customer’s lives.

• Be a Part of the Fintech Revolution: This is more than a job; it’s a chance to be a part of something transformative, pioneering breakthroughs that shape the future of fintech. Are you ready to make your mark? Apply today and join the Navi GenAI team!

Key Responsibilities

• Develop and implement Generative AI (GenAI) based solutions tailored to create business impact and enhance customer experience at Navi. This involves understanding specific business needs and creating innovative AI-driven strategies.

• Collaborate extensively with cross-functional teams, including product managers and software engineers, to conceptualize, solutionize, and deploy AI solutions. Ensure seamless integration of AI solutions into existing workflows and platforms.

• Design, test, and refine AI prompts by leveraging advanced prompt engineering techniques. This includes researching and identifying the most effective ways to frame problems and elicit accurate responses from AI systems.

• Continuously define and monitor key quality metrics (such as accuracy, relevance, and completeness) and latency metrics (such as response time and processing speed) of AI deployments. Use insights gathered to make iterative improvements to models and prompts, ensuring they meet or exceed industry benchmarks.

• Stay informed about the latest advancements in GenAI, machine learning, and related technologies, applying innovative techniques to enhance Navi's AI capabilities.

Must Haves

• Bachelor's or Master's degree in Engineering, Computer Science, or a closely related discipline from a recognized institution.

• Superior verbal and written communication skills are essential, enabling the creation of detailed, contextually accurate AI and solutions.

• Demonstrated ability in high-level critical thinking and problem-solving, particularly in evaluating AI-generated outputs and iterating prompts to enhance the performance and reliability of AI solutions.

• Proficiency in programming, preferably in Python.

• Exceptional analytical skills, with the ability to detect patterns, recognise biases, and ensure the generation of high-quality AI outputs.

• Bonus: An in-depth understanding of the operational principles and mechanisms behind large language models (LLMs), including experience with optimizing and customizing such models for specific business use cases.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.