Product Development

Position Overview

We are seeking a Content & Technical Writer with multimedia expertise to drive documentation, marketing content, and product storytelling for our AI/ML-powered Healthcare RCM platform. This hybrid role combines technical writing, audio/video production, content strategy, and digital marketing to showcase products, enable adoption, and amplify the brand.

The role focuses on creating high-quality technical documentation, video tutorials, product trailers, webinars, whitepapers, and social content while ensuring technical accuracy and compliance (HIPAA, SOC 2, GDPR). This position directly influences product visibility, client engagement, and market adoption.

Job Roles & Responsibilities

Technical Documentation:

• Produce detailed user manuals, API guides, integration documentation, and internal knowledge base content for AI/ML, LLM Ops, Agentic AI, RPA, and cloud-based workflows.
• Maintain audit-ready, compliant documentation supporting healthcare regulations.
• Translate complex workflows and models into accessible formats for engineers, analysts, and clients.

Content Strategy & Creation:

• Develop product storytelling and go-to-market content strategies to digitize and engage target audiences.
• Create blogs, whitepapers, social posts, newsletters, webinars, and other thought leadership content highlighting AI/ML and RCM solutions.
• Plan content calendars aligned with product launches, feature updates, and marketing campaigns.

Multimedia Production:

• Produce audio and video content: product trailers, demo videos, tutorials, webinars, and explainer videos.
• Collaborate with designers and video editors to create visual assets, animations, and infographics for technical and marketing purposes.
• Ensure consistent branding, messaging, and technical accuracy across all multimedia outputs.

Digital Marketing Enablement:

• Work with marketing and product teams to digitize product presence and expand outreach through blogs, social media, videos, and campaigns.
• Monitor content performance using analytics and optimize for engagement and adoption.
• Identify opportunities to repurpose technical content for marketing channels.

Collaboration & Governance:

• Partner with AI/ML engineers, Data Scientists, RPA developers, and Product Managers for accurate content creation.
• Maintain documentation standards, templates, and workflow guides.
• Ensure version control, CI/CD for documentation, and knowledge management.

Candidate Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, Communications, Media, or Marketing.
• 5–12+ years of experience in technical writing, content creation, multimedia production, or marketing communications, preferably in AI/ML, Healthcare IT, or RCM.
• Hands-on experience with AI/ML workflows, LLM Ops, Agentic AI, RPA, ETL, and cloud platforms.
• Proven ability to translate technical concepts into audio/video/interactive content.
• Experience with HIPAA, SOC 2, GDPR compliance in content creation is highly desirable.

Technical Expertise:

• Programming / Technical Understanding: Python, SQL, R, basic familiarity with AI/ML models and pipelines
• AI/ML & LLM Ops: TensorFlow, PyTorch, Hugging Face Transformers, Agentic AI frameworks
• Cloud & Data Platforms: AWS, Azure, GCP, Snowflake, Redshift
• RPA Tools: UiPath, Automation Anywhere, Blue Prism
• Documentation & Writing Tools: Confluence, Jira, MadCap Flare, Markdown, Git, DITA XML
• Multimedia Tools: Adobe Creative Suite (Premiere, After Effects, Illustrator), Camtasia, Figma, Canva, Loom, OBS Studio
• Digital & Content Tools: SEO, WordPress, HubSpot, social media management, email campaigns

Skillset:

• Exceptional writing, editing, and storytelling skills for technical and marketing content.
• Ability to convert complex AI/ML, RCM, and Agentic AI workflows into engaging multimedia content.
• Strong content strategy, digital marketing, and product storytelling skills.
• Collaboration & stakeholder management across product, engineering, and marketing teams.
• Attention to compliance, accuracy, and brand consistency.
• Ability to analyze content performance and optimize digital engagement.

Strategic Impact:

• Drive adoption of AI/ML and RCM solutions through accessible technical content and engaging multimedia.
• Position the company as a thought leader in AI/ML, Agentic AI, and healthcare automation.
• Enable internal teams, clients, and market audiences to understand and leverage products efficiently.
• Strengthen brand visibility, product engagement, and digital reach in healthcare technology markets.

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com

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