Instructional Designer (Technical – Cloud, SaaS, and Developer Enablement)

Location: Kolkata, India | Hybrid (3 days per week in office)

About This Role

Hyland is seeking a Technical Instructional Designer to design, develop, implement, and evaluate learning experiences that enable software engineers, architects, and technical teams to build, deploy, and operate cloud-based SaaS solutions. This role focuses on translating complex technical concepts into scalable, high-impact learning solutions embedded in the flow of work. You'll thrive in this role if you're passionate about bridging the gap between technical complexity and meaningful learning experiences that drive real engineering outcomes.

Your Role Responsibilities? Here's What You'll Do.

• Design, develop, and maintain technical learning programs focused on cloud architectures, SaaS delivery models, CI/CD pipelines, and modern programming languages; estimate timelines, scope, and resources.
• Partner with subject matter experts to create practical, scenario-based learning experiences, including hands-on labs, code walkthroughs, and real-world case studies.
• Translate technical standards, patterns, and engineering practices into structured learning paths, job aids, and reusable enablement assets that support adoption at scale.
• Evaluate learning effectiveness using performance-based metrics, including impact on engineering outcomes such as time to productivity, deployment frequency, and quality; design assessments that validate applied technical skills.
• Lead curriculum development initiatives aligned to strategic technology transformations, ensuring learning objectives directly support business and engineering goals.
• Manage multiple technical learning projects using agile methodologies; mentor team members on instructional design practices for technical content, including structuring complex topics, simplifying code concepts, and designing hands-on learning.

Role Essentials

• Bachelor's degree in Instructional Design, Computer Science, Information Technology, or a related field, or significant experience designing technical learning solutions for software engineers or technical audiences.
• Understanding of cloud platforms (AWS, Microsoft Azure, or Google Cloud Platform), SaaS delivery models, CI/CD practices, DevOps concepts, and modern software development lifecycles.
• Working knowledge of at least one programming language (Java, C#, Python, or JavaScript) and the ability to read and interpret code.
• Proficiency with instructional design tools such as Articulate Storyline and Adobe Captivate; experience with LMS platforms, SCORM/xAPI standards, and integrating learning into developer workflows.
• Demonstrated success applying instructional design methodologies such as ADDIE or iterative/agile approaches in technical environments, with strong project management skills.

What We'd Like to See (Preferred Skills)

• Highly collaborative, with experience working across engineering, product, and business teams, including technical and executive stakeholders.
• Self-directed and continuously learning, with a strong interest in emerging technologies such as AI-assisted development and cloud-native architectures.
• Excellent communication skills with the ability to translate complex technical topics into clear, concise, and engaging learning experiences.
• Experience designing and supporting train-the-facilitator programs for technical trainers and engineering leads.
• Willingness and ability to travel up to 10% as required by the role.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.