• To conduct periodical inspection of disbursed files to ensure process and policy norms are followed, highlighting areas of improvements at regular intervals.
• Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements
• Review customer data entry - demographic details (including income-related & other additional information), efficiency in LMS, and ensure maximum files are processed and sanctioned with a minimal error rate
• Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process
• To suggest and implement process corrections in the system

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

• To conduct regular audit of disbursed credit cases
• To check all credit parameters pertaining to eligibility calculation, banking & credit parameters and implementation of policy are met
• Review customer data entry - demographic details (including income-related & other additional information), efficiency in LMS, and ensure maximum files are processed and sanctioned with a minimal error rate
• To ascertain any gaps in policy and processes
• Highlight critical findings and fraudulent activities
• Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements
• Implement effective controls and improvements in the process design, system and operation wherever required
• Impart training and learnings for effective control and adherence to program norms

• Selection of monthly sample for the audit cases
• Weekly monitoring of the audited cases and assessment of overall target
• Discussion regarding the errors with the credit team and timely closure of same
• Publication of hindsighting reports on monthly basis within defined timelines.

• Automation of the existing process via dashboards, any other tools
• Highlight system glitches and suggest changes
• Streamline of MIS reports
• Assessment of credit in an auto mode

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type

Frequency

Nature