Job Summary

• Manage and resolve technical support tickets.
• 100% SLA adherence while ensuring day to day functionality of the application in production.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for our client software implementations.
• Serve as a primary contact for our client’s IT department.
• Troubleshoot database, and software problems for our client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Strong knowledge and experience in SQL.
• Lead testing of those interfaces. Includes reconciling data for clients system(s).
• Work with Help Desk personnel to resolve client application issues.

Required Skills

• Good working knowledge of Microsoft Office (in particular Excel and Outlook)
• Exposure to SQL Server
• Data definition, data manipulation, data control, and transactional control
• Administration, including creating and restoring SQL backups
• Development, including creating stored procedures, complex data queries.
• Knowledge of FTP, secure FTP, and PGP

Required Qualification

• B.Sc/B.Tech/B.E. in Any Specialization or advanced degree in Computer Science or equivalent.
• Prefer candidate with experience in or exposure to any code language.
• Customer-facing experience with large customers preferred.
• Minimum 1 to 2 years of experience in SQL