Role description

UST’s DevOps Practice is seeking a highly accomplished DevOps & Site Reliability Engineering (SRE) Technical Manager to lead large-scale DevOps and SRE transformation programs for enterprise clients. This role blends technical leadership, program governance, financial management, and client engagement, and is ideal for a leader who can drive outcomes across delivery, innovation, and pre-sales.

The successful candidate will bring deep expertise in DevOps and SRE principles, a strong track record in managing complex transformation programs, and the ability to partner with clients, sales, and delivery teams to create measurable business value.

Key Responsibilities

Program Leadership & Delivery

• Lead the end-to-end planning, execution, and delivery of DevOps and SRE transformation programs for enterprise customers.

• Define program objectives, milestones, success metrics, and governance models in collaboration with client and internal stakeholders.

• Ensure program delivery aligns with organizational goals, contractual commitments, and budgetary constraints.

• Identify program risks, dependencies, and constraints; proactively design and execute mitigation strategies.

• Track program performance, KPIs, and outcomes, providing regular executive-level updates on progress, risks, and opportunities.

Technical & Strategic Oversight

• Provide technical direction and strategic guidance to DevOps and SRE teams, ensuring adherence to industry best practices and UST standards.

• Drive optimization of software development, deployment, and operations workflows using automation, CI/CD, and cloud-native approaches.

• Champion SRE practices including observability, reliability engineering, incident management, and continuous improvement.

• Promote innovation through adoption of emerging DevOps and SRE tools, platforms, and methodologies.

Financial & Stakeholder Management

• Own program financials, including budgeting, cost control, forecasting, and margin improvement initiatives.

• Foster strong collaboration and transparency across cross-functional teams, ensuring accountability and high performance.

• Build trusted relationships with senior client stakeholders and internal leadership.

Pre-Sales & Business Enablement

• Partner with sales and solutioning teams to understand client needs and design tailored DevOps and SRE solutions.

• Participate in client presentations, proposals, and technical demonstrations, articulating the business value of UST’s offerings.

• Support RFP/RFI responses, including solution architecture, effort estimation, and delivery planning.

• Engage with prospective clients to assess transformation readiness and provide consultative guidance on DevOps and SRE journeys.

• Ensure alignment between client expectations, solution design, and delivery capabilities.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related technical discipline.

• 15+ years of overall IT experience, with 5+ years in a managerial or program leadership role.

• Proven success in managing large-scale DevOps and SRE transformation programs in enterprise environments.

• Strong expertise in program management, including planning, execution, risk management, and financial governance.

• Hands-on understanding of Agile delivery models (Agile, Scrum, Kanban).

• Deep knowledge of DevOps practices and tools, including CI/CD pipelines, automation, Infrastructure as Code, and cloud platforms.

• Solid understanding of SRE principles, including monitoring, incident response, SLAs/SLOs, and reliability engineering.

• Excellent communication and stakeholder management skills, with the ability to influence at executive levels.

• Strong analytical and problem-solving capabilities with a results-oriented mindset.

• Relevant certifications such as PMP, PgMP, ITIL, Agile/Scrum, or technical certifications are highly desirable.

• Prior experience in pre-sales, solution architecture, or consulting roles within the IT services industry is a strong advantage.

• Ability to clearly articulate complex technical concepts to non-technical stakeholders and support decision-making during sales cycles.

Skills

Cloud Infrastructure,Team Management,Devops Tools,Pre-Sales,Pre Sales

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.