Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Level 3 Application Support Engineer- Wire Payments
Position: Application Support Engineer
Experience: 5-15Years
Category: Software Development/ Engineering
Main location: Chennai/Bangalore
Position ID: J0526-1285
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field

Position Description
We are looking for a highly motivated L3 Application Support Engineer provides senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution, drives root cause analysis, and partners across business, engineering, infrastructure, cloud, and database teams to maintain stability, resiliency, and regulatory support.
Key Responsibilities
Domain & Business Support

. Provide technical support for applications supporting wire payment processing across FEDWIRE, Lynx, and SWIFT.
. Support high-value payment operations with a focus on accuracy, timeliness, and risk controls.
. Investigate payment failures and exceptions and coordinate remediation with internal and external partners.
. Communicate incident impact, status, and recovery actions to business stakeholders.

Incident, Problem & Risk Management

. Serve as the L3 escalation point for high-severity production incidents.
. Lead root cause analysis and document corrective and preventive actions.
. Support incident bridges and provide concise updates during major outages.
. Identify recurring issues and recommend long-term fixes and process improvements.

Technical Support, Platform Support & Development

. Support and maintain SSIS processes for data integration, reconciliation, and reporting.
. Support applications on Google Distributed Cloud and GKE, including availability, deployment, connectivity, and runtime issues.
. Write and optimize SQL for analysis, issue investigation, reconciliation, and reporting.
. Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution.
. Use C#/.NET/Python to support application components, automation, and defect fixes.

Monitoring & Observability

. Use Dynatrace/Splunk for monitoring, log analysis, and incident investigation.
. Proactively review trends and alerts to identify issues before they impact production.
. Partner with engineering teams to improve monitoring, logging, and alerting.

Collaboration & Continuous Improvement

. Collaborate with development, infrastructure, database, network, security, and vendor teams to resolve complex issues.
. Mentor L1 and L2 teams through knowledge transfer and support guidance.
. Maintain runbooks, procedures, and support documentation.
. Participate in post-incident reviews and continuous improvement initiatives.

Required Qualifications

. Experience in payment operations, risk management, exception handling, and production support.
. Hands-on experience with SSIS and MS SQL Server.
. Working knowledge of Google Distributed Cloud and GKE application support.
. Strong working knowledge of Spring Boot microservices and REST APIs, with hands-on experience supporting production issues, deployments, and service reliability.
. Working knowledge of MS SQL and Oracle databases for query execution, validation, and issue investigation.
. Experience using Copilot and AI-enabled tools to improve support, analysis, documentation, and automation workflows.
. Proficiency in T-SQL development and debugging.
. Programming experience in C#/.NET/Python or similar languages.
. Experience with Dynatrace/Splunk for monitoring and incident analysis.
. Strong analytical and troubleshooting skills in high-pressure production environments.
. Strong written and verbal communication skills.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.