Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About ExcelHer program:

Are you looking for an opportunity to restart your career?

Do you want to join an organization that values your experience, no matter when it was gained?

We are pleased to introduce ExcelHer, Volvo Group India’s career returnship program designed to support talented professionals who are ready to restart their careers. Open to individuals across genders who have taken a career break of one year or more, ExcelHer provides an opportunity to re-enter the workforce with confidence and continue their professional journey.

The program offers a 9-month assignment and provides participants with access to professional development opportunities, mentorship from a business leader, and the chance to work with diverse teams across functions, technologies, and cultures.

Job Summary

The L1/L2 Application Support Engineer is the first point of contact for users facing issues with applications, responsible for providing initial troubleshooting, resolving basic problems, and ensuring minimal disruption to business operations.

Key Responsibilities

• Act as the first-level support contact via SNOW system, email, or teams
• Receive, log, and track incidents/service requests in ITSM tools (e.g., ServiceNow, Jira)
• Perform basic troubleshooting for application issues (login errors, config issues)
• Monitor applications and ensure system availability and performance
• Provide quick resolutions for common issues using knowledge base and standard procedures
• Escalate complex or unresolved issues to L3 or development teams
• Communicate with users on issue status and resolution timelines
• Document incidents, solutions, and workarounds for future reference

Required Skills

Technical Skills

• Basic knowledge of application support processes and ITIL concepts
• Familiarity with operating systems (Windows/Linux)
• Understanding of:
• • Logs and monitoring tools
  • Ticketing tools (ServiceNow)
• Basic troubleshooting and analytical skills
• RDBMS knowledge
• GIT/ SVN knowledge
• 2-3 years of coding in C# / .Net is preferred

Soft Skills

• Strong communication and customer handling skills
• Problem-solving mindset
• Ability to work in shift support / 24x7 environment (if required)
• Attention to detail

Qualifications

• Bachelor’s degree in Computer Science / IT or related field
• A min of 2 years prior experience

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be.

At Volvo Group, we believe in the value of in-person collaboration and connection. Our general principle is that employees work from the office.

We look forward to receiving your application! The final date to apply is July 15.

Volvo Group never requests any form of payment or fees from candidates at any stage of the recruitment process. Any such demand is a scam. To view the authentic job description and apply securely, please visit: Jobs at Volvo Group

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.