About the role

The Software Engineering Manager coordinates the execution of the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.

What you’ll be doing

• Engineering leadership & delivery

o Lead engineering teams critical to organisational performance, ensuring high-quality outcomes delivered predictably to time/budget.
o Coach, mentor, and develop engineers; build capability for current priorities and future platform evolution.
o Drive adoption of modern engineering practices, tooling, and methods that progressively advance service capabilities.
o Own and communicate an ambitious technical roadmap for Remote Access services that maps to business needs and constraints.

• Remote Access platform ownership

o Provide day-to-day engineering leadership for Remote Access platforms, operating as a hands-on technical leader where needed, and ensuring excellent cross-team collaboration.
o Translate the agreed access architecture into actionable engineering backlogs, runbooks, and measurable outcomes (e.g., experience, stability, adoption, compliance).
o Work with security and governance stakeholders to ensure Remote Access services remain secure-by-design and compliant with organisational standards.

o Citrix focus areas

o Service engineering oversight for Citrix-based desktop/apps delivery, including resilience, performance, and lifecycle hygiene (patching/upgrades/compatibility).
o Improve platform stability and experience outcomes (e.g., measurable logon performance and defect/bug burn-down as part of engineering engagement).
o Zscaler focus areas (examples of scope):
o Support the progression of zero-trust access patterns through Zscaler capabilities (e.g., private access and internet access patterns), ensuring smooth transitions for user cohorts and apps

•Operational excellence (SRE mindset)

o Ensure team standards of engineering and operational excellence are upheld; implement metrics and processes for regular assessment and improvement.
o Build services that are secure, reliable, diagnosable, actively monitored, and reusable, with robust automation to support continuous delivery and developer productivity.

• Stakeholder management & service partnership

o Engage stakeholders regularly to understand requirements and translate them into outcomes-focused delivery plans (delivered in sprints / iterative delivery
o Operate as an SME in Remote Access engineering, contributing to group-level discussions and balancing short-term impact with long-term transformation

Essential Skills / Experience

• Core engineering management & delivery

• Proven experience leading software/platform engineering teams using Agile delivery and modern SDLC practices.
• Strong operational discipline: metrics-driven improvement, release quality oversight, and reliable service ownership.
• Comfortable with engineering tooling and ways of working (e.g., JIRA/Confluence-style tracking and documentation).
• Creative problem solver with professionalism under pressure

• Remote Access domain knowledge (must-have for this role)

• Working knowledge of Citrix remote access / app & desktop delivery patterns and the operational realities of stability, performance, and lifecycle management.
• Working knowledge of Zscaler in a zero-trust access model, including how access pathways differ for web apps vs desktop apps.

Desirable Skills / Experience

• Experience improving service reliability through monitoring, automation, and measurable SLO/SLI-style thinking (SRE practices).
• Experience partnering with security/governance teams on secure access controls and compliance requirements.
• Exposure to identity/access modernisation challenges that impact remote access delivery.
• Familiarity with ITSM concepts and tooling (basic ServiceNow/CMDB/ITSM awareness is beneficial)